Program Administrator, Behavioral Health & Compliance

Gulf Coast Jewish Family And Community Services, Inc.; Rio Vista (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

15 PTO Days per year

13 Paid Holidays

Healthcare Concierge

Financial Wellness Program

Dependent Care Flexible Spending Area

Immediate eligibility for 403b Savings

25% match on 403b

Supplementary Accident, Hospital Ind.,

Specified Disease insurance

Paid Life/AD&D insurance

Pet, Legal, and Identity Theft

Continuous training and professional\n

Mileage Reimbursement

An opportunity to make the world a\nb\

Job summary

Gulf Coast JFCS is seeking a Program Administrator to provide comprehensive program management, governance oversight, and data-driven quality assurance for CAM operations in Florida. You will lead contract and provider meetings, ensure credentialing and insurance paneling, and prepare detailed reports for leadership.

The role emphasizes cross-functional coordination, regulatory compliance, and ongoing performance improvement, with travel and flexible scheduling as required to support community

Qualifications

• Bachelor’s Degree from an accredited university.
• Minimum of three (3) years of experience working in the human services field.
• Ability to organize and manage multiple projects, priorities, deadlines, deliverables, and cross-functional workstreams.
• Working knowledge of behavioral health systems, social services, provider networks, service navigation, and related terminology.
• Knowledge of insurance paneling standards and processes.
• Knowledge of quality improvement practices, documentation standards, contractual requirements, regulatory expectations, and corrective-action monitoring.
• Strong written, verbal, facilitation, and relationship-management skills, including the ability to lead meetings and collaborate effectively with providers, payers, leadership, and internal and external partners.
• Regularly sits, stands, walks, speaks, listens, and uses a computer, telephone, and other standard office equipment.
• Must be able to move throughout office and community settings and occasionally transport or set up outreach materials weighing up to 20 pounds.
• Regular local travel may be required to attend community events, visit partner organizations, and conduct clinician outreach. Reliable transportation and the ability to meet applicable organizational travel requirements are required.
• Must be able to maintain a flexible schedule, including occasional early morning, evening, or weekend activities based on community events and program needs.
• Must have a valid driver's license and maintain auto insurance coverage.

Responsibilities

• Lead contract, provider, and stakeholder meetings by preparing agendas, facilitating discussions, documenting minutes, and tracking action items through completion.
• Provide administrative oversight and governance support for CAM operations, including maintaining procedures, documentation, work plans, and program records.
• Monitor program activities and deliverables to ensure compliance with contractual requirements, organizational policies, applicable regulations, and established performance standards.
• Coordinate and complete insurance paneling, enrollment, credentialing, recredentialing, and related follow-up activities for CAM providers.
• Develop and maintain an intermediate or better understanding of CAM and behavioral health data, systems, terminology, and performance measures.
• Prepare in-depth recurring reports, dashboards, and summaries to support operational oversight, decision-making, and stakeholder reporting.
• Provide quality improvement and quality assurance oversight by monitoring trends, identifying gaps or risks, recommending corrective actions, and tracking improvement efforts.
• Maintain organized contract, provider, paneling, compliance, and quality documentation to support timely reporting, audits, reviews, and follow-up.
• Manage multiple projects, priorities, deadlines, and cross-functional workstreams, escalating barriers and communicating status, risks, and next steps to leadership.
• Perform all other duties as assigned.

Skills

Meeting facilitation

Relationship management

Policy & compliance

Data analysis (CAM)

Education

Bachelor’s Degree from an accredited university

Job description

Gulf Coast JFCS is seeking a Program Administrator to provide comprehensive program management, governance oversight, and data-driven quality assurance for CAM operations in Florida. You will lead contract and provider meetings, ensure credentialing and insurance paneling, and prepare detailed reports for leadership.

The role emphasizes cross-functional coordination, regulatory compliance, and ongoing performance improvement, with travel and flexible scheduling as required to support community