Program Administrator, Child & Family Health Ops

Gulf Coast JFCS; Saint Petersburg (FL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

15 PTO Days per year

13 Paid Holidays

403b plan with 25% match

Professional development opportunities

Job summary

Gulf Coast JFCS is hiring a Program Administrator in Saint Petersburg, FL. The role oversees CAM operations, contract compliance, data reporting, and quality assurance. You will coordinate credentialing, insurance paneling, and cross-functional projects to support service delivery.

The position requires a bachelor’s degree and 3+ years in human services, with strong communication and leadership skills. Occasional travel and a flexible schedule are expected.

Qualifications

• Bachelor’s Degree from an accredited university is required.
• Minimum of three (3) years of experience in the human services field.
• Ability to organize and manage multiple projects, priorities, deadlines, deliverables, and cross-functional workstreams.
• Working knowledge of behavioral health systems, social services, provider networks, service navigation, and related terminology.
• Knowledge of insurance paneling standards and processes.
• Knowledge of quality improvement practices, documentation standards, contractual requirements, regulatory expectations, and corrective-action monitoring.
• Strong written, verbal, facilitation, and relationship-management skills, including the ability to lead meetings and collaborate effectively with providers, payers, leadership, and internal and external partners.
• Regular local travel may be required to attend community events, visit partner organizations, and conduct clinician outreach.

Responsibilities

• Lead contract, provider, and stakeholder meetings by preparing agendas, facilitating discussions, documenting minutes, and tracking action items through completion.
• Provide administrative oversight and governance support for CAM operations, including maintaining procedures, documentation, work plans, and program records.
• Monitor program activities and deliverables to ensure compliance with contractual requirements, organizational policies, applicable regulations, and established performance standards.
• Coordinate and complete insurance paneling, enrollment, credentialing, recredentialing, and related follow-up activities for CAM providers.
• Develop and maintain an intermediate or better understanding of CAM and behavioral health data, systems, terminology, and performance measures.
• Prepare in-depth recurring reports, dashboards, and summaries to support operational oversight, decision-making, and stakeholder reporting.
• Provide quality improvement and quality assurance oversight by monitoring trends, identifying gaps or risks, recommending corrective actions, and tracking improvement efforts.
• Maintain organized contract, provider, paneling, compliance, and quality documentation to support timely reporting, audits, reviews, and follow-up.
• Manage multiple projects, priorities, deadlines, and cross-functional workstreams, escalating barriers and communicating status, risks, and next steps to leadership.

Skills

Written communication

Verbal communication

Facilitation

Relationship management

Education

Bachelor’s degree

Job description

Gulf Coast JFCS is hiring a Program Administrator in Saint Petersburg, FL. The role oversees CAM operations, contract compliance, data reporting, and quality assurance. You will coordinate credentialing, insurance paneling, and cross-functional projects to support service delivery.

The position requires a bachelor’s degree and 3+ years in human services, with strong communication and leadership skills. Occasional travel and a flexible schedule are expected.