Program Operations & Onboarding Manager

accenturefederalservices

Lorton (VA)

On-site

USD 70,000 - 90,000

Full time

7 days ago

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Job summary

Accenture Federal Services is seeking a Program Operations Support Manager to serve as the steady backbone of a mission-focused program. You will own monthly invoicing, project setup, recurring reporting, and onboarding and offboarding of program team members.

This is a people-first operations role, partnering with program leadership, finance, and customer counterparts. You will help document processes, develop SOPs and dashboards, and explore AI tools to improve deliverables while maintaining

Qualifications

Bachelor's degree or equivalent work experience.
2+ years of Microsoft Suite (Excel, Outlook, PowerPoint, Teams).
Experience as an onboarding specialist or in a similar HR role.

Responsibilities

Manage monthly invoicing cycle from data validation to audit readiness.
Track costs and follow invoices through to payment with finance and customer.
Welcome new team members, lead orientation sessions, and complete onboarding paperwork.
Set up profiles in customer database and ensure all documentation is complete.
Manage offboarding, revoke access, and archive records per policy.
Support project setup, including funding docs and data entry.
Build monthly program reports, dashboards, and financial summaries for leadership.
Develop and maintain SOPs, trackers, and templates for consistent work.
Explore AI tools (eg, Microsoft Copilot) to speed up reporting and delivery.