Program Operations Support Manager

Accenture PLC; Lorton (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Accenture Federal Services in Virginia is seeking a Program Operations Support Manager to serve as the backbone of a mission-focused program, handling invoicing, onboarding, recurring reporting, and onboarding/offboarding of team members. You will collaborate with PMO Lead, finance, and customer counterparts to ensure accuracy, timeliness, and strong partnerships.

Additionally, you will help develop and maintain program documentation, KPI deliverables, and templates, and explore AI tools to

Qualifications

• Bachelor's degree, or equivalent work experience.
• 2+ years of Microsoft Office suite (Excel, Outlook, PowerPoint, Teams) essential.
• Experience as onboarding specialist or in a similar HR role.

Responsibilities

• Manage monthly invoicing cycle from data validation to audit readiness.
• Oversee onboarding and offboarding of program team members.
• Support project setup, funding docs, and system updates.
• Create and maintain monthly program reports and dashboards.
• Develop SOPs, trackers, and templates; improve processes.
• Explore AI tools to speed up reporting and deliverables with proper reviews.

Skills

Onboarding coordination

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Accenture Federal Services (AFS) is seeking a Program Operations Support Manager to be the steady, friendly backbone of a mission‑focused program. You will keep the program running smoothly by owning monthly invoicing, project setup, recurring reporting, and the onboarding and offboarding of program team members. This is a people‑first operations role. You will work side by side with program leadership, finance, and customer counterparts, and you will be the first face new team members meet when they join. We value accuracy and timeliness, and just as much the warmth, responsiveness, and teamwork that make a program a great place to work and a trusted partner to our customers. We also encourage you to bring fresh ideas, including smart use of AI tools, to make our deliverables and processes better every month.

The Work:

• Manage the monthly invoicing cycle from data validation and reconciliation through submission and audit readiness.
• Track labor, materials, and subcontractor costs, and follow invoices through to payment, partnering with finance and the customer to resolve open items quickly.
• Welcome new team members and lead orientation sessions that make required program documentation clear and easy to complete.
• Prepare and distribute onboarding materials, set up profiles in the customer database, and confirm all paperwork is accurate and complete.
• Manage offboarding for departing team members: confirm program access is revoked, close out processes, and archive records per customer policy.
• Support project setup, including funding documentation, contract data entry, and system updates.
• Build and maintain monthly program and project reports, dashboards, and financial summaries that help leaders make decisions.
• Maintain contract documentation, deliverable calendars, financial logs, and reporting schedules; keep an eye on deadlines so nothing slips.
• Document current processes, spot opportunities to simplify them, and work with cross‑functional teams to roll out improvements.
• Help develop and maintain SOPs, trackers, and templates so the whole team can work consistently.
• Explore and apply AI tools (for example, Microsoft Copilot) to speed up reporting, draft and QA deliverables, automate repetitive tasks, and surface insights, always with appropriate review and in line with customer and AFS data‑handling policies
• Act as direct support; reporting to PMO Lead Administer PMO functions (eg personnel management, tracking, onboarding and offboarding processes)
• Collaborating and providing operational support to multiple programs ensuring seamless program execution
• Develop and maintain comprehensive program documentation
• Manage the distribution and tracking of smartcards, monitoring expiration dates
• Prepare key performance indicator (KPI) deliverables for program leadership and facilitate client communication
• Proactively escalation personnel concerns to program leadership
• Track/manage customer facility accesses and equipment inventory
• Contribute to the organization and execution of employee engagement events
• Personnel schedule updates as needed
• Support ad hoc administrative tasks

Here’s what you need:

• Bachelor's degree, or equivalent work experience
• 2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)
• Experience as an onboarding specialist or in a similar HR type role

Bonus points if you have:

• Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders
• An ability to