Program Operations Lead — Staff Development & Impact

Hope Services; San Jose (CA); Hybrid; USD 785,000 - 859,000; Full time

Job summary

Hope Services in Silicon Valley is seeking a Program Supervisor to ensure staffing, supervision, budgeting, and contract fulfillment across programs serving individuals with disabilities and mental health needs.

The role includes overseeing billing, payroll, funding, compliance, and reporting, plus ensuring high-quality service delivery and safe operations. Bachelor’s degree and 3 years’ related experience required.

Qualifications

• Bachelor’s degree or equivalent plus three years of related experience working with people with disabilities in a rehabilitation environment.
• Proficiency in MS Word, Excel, database and spreadsheet.
• Ability to communicate effectively and provide excellent customer service.
• Knowledge of the principles of management, supervision, planning, fiscal management, regulations, safety and client rights.

Responsibilities

• Assures adequate program staffing through scheduling, recruitment, hiring, and orientation of direct service, substitute and volunteer staff as assigned.
• Provides supervision, evaluation, and training of staff.
• Oversees daily operations and services including case management, communications, and advocacy.
• Assures timely communications with persons served, families, care providers, funding sources, staff, management and community.
• Participates in agency planning, budgeting, and policy implementation.

Skills

MS Word

Excel

Database

Communication

Management

Education

Bachelor's degree or equivalent

Tools

Database software

Job description

Hope Services in Silicon Valley is seeking a Program Supervisor to ensure staffing, supervision, budgeting, and contract fulfillment across programs serving individuals with disabilities and mental health needs.

The role includes overseeing billing, payroll, funding, compliance, and reporting, plus ensuring high-quality service delivery and safe operations. Bachelor’s degree and 3 years’ related experience required.