Program Coordinator

Hope Services; San Jose (CA); Hybrid; USD 785,000 - 859,000; Full time

Job summary

Hope Services in Silicon Valley is seeking a Program Supervisor to ensure staffing, supervision, budgeting, and contract fulfillment across programs serving individuals with disabilities and mental health needs.

The role includes overseeing billing, payroll, funding, compliance, and reporting, plus ensuring high-quality service delivery and safe operations. Bachelor’s degree and 3 years’ related experience required.

Qualifications

• Bachelor’s degree or equivalent plus three years of related experience working with people with disabilities in a rehabilitation environment.
• Proficiency in MS Word, Excel, database and spreadsheet.
• Ability to communicate effectively and provide excellent customer service.
• Knowledge of the principles of management, supervision, planning, fiscal management, regulations, safety and client rights.

Responsibilities

• Assures adequate program staffing through scheduling, recruitment, hiring, and orientation of direct service, substitute and volunteer staff as assigned.
• Provides supervision, evaluation, and training of staff.
• Oversees daily operations and services including case management, communications, and advocacy.
• Assures timely communications with persons served, families, care providers, funding sources, staff, management and community.
• Participates in agency planning, budgeting, and policy implementation.

Skills

MS Word

Excel

Database

Communication

Management

Education

Bachelor's degree or equivalent

Tools

Database software

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<<

>>>>>>> ASPIRE to Excellence CARF Accredited <<<<<<

>>>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<<<

>>>>>>> Four-star Charity Navigator <<<<<<

>>>>>>> 2024 Candid Gold Seal of Transparency <<<<<<

*Salary Range: $5,859.00 - $6,414.75 per month commensurate with experience and qualifications

Purpose:

Provides resources support and training to staff and clients to facilitate agency, program, and consumer goals. Supervision, hiring and training staff, budgeting and contract fulfillment, and assignments to perform or discharge special projects in areas of responsibility. Ensures maintenance of equipment, ordering of supplies, inventory and quality of service.

Principle Responsibilities:

The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions:

1. 1.Assures adequate program staffing through scheduling, recruitment, hiring,

   and orientation of direct service, substitute and volunteer staff as assigned.

   Provides all aspects of supervision, evaluation, and training of staff.

2. 2.Acts as a resource for rehabilitation, program development, community

   based employment and activities, acts as a liaison between program

   services and the community.

3. 3.Provides oversight of daily operations and services including case

   management, communications, and advocacy, assures quality services are

   provided in timely manner.

4. 4.Assures timely communications with persons served, families, care

   providers, funding sources, staff, management and community.

5. 5.Participates in the development and implementation of the Agency planning

   effort including departmental budgeting, policies and procedures, and the

   implementation of Agency goals.

6. 6.Oversees accuracy and timeliness of billing, payroll, funding, DOL

   compliance, inventories, training records, and various internal and external

   reports.

7. 7.Conducts tours, presentations and client intakes.

8. 8.Assures compliance with all safety regulations.

9. 9.In the absence of a manager, if assigned, may act in that capacity.

10. 10.Provides direct service in program operations as needed to assure adequate

    staffing ratios.

11. 11.Acts as a mandated abuse reporter.

12. 12.May perform special projects or other duties as assigned to assure the

    efficiency of the program.

Minimum Qualifications:

Bachelor’s degree or equivalent plus three years of related experience working with people with disabilities in a rehabilitation environment.

Reports To: Manager

Supervisory Responsibility: yes

Required knowledge, Skills and Abilities:

1. 1. Proficiency in MS Word, Excel, database and spreadsheet

2. 2. Ability to communicate effectively and provide excellent customer service

3. 3. Ability to facilitate systems and checks to assure delivery of quality service

   and product tointernal and external customers

4. 4.Knowledge of the principles of management, supervision, planning, fiscal

   management, fair employment practices, regulations, safety, health and

   client rights

5. 5. Ability to observe, evaluate, document and communicate verbally and in

   writing

6. 6. Knowledge of rehabilitation and program development

Environmental Conditions:

Constant movement around service area, and travel into the community. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Exposure to outdoor weather and environmental conditions.

Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense praise in maximizing your employer engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.