Program Operations Lead — Residential Care & Compliance

People Incorporated; Fall River (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

403(b) savings plan

Paid time off

Vision Insurance

Employee Assistance Program

On-site fitness center

Job summary

People Incorporated is seeking a Program Operations Manager to oversee operations at assigned residential sites, ensuring quality care and regulatory compliance for adults with developmental and intellectual disabilities.

The role involves managing daily supports, supervising staff, coordinating with guardians and clinicians, handling budgets, and participating in on-call rotations to support multiple sites. A supervisory track record in a residential setting is required.

Qualifications

• Bachelor's degree in human services or related field with two years related experience (one year supervisory).
• Excellent oral and written communication skills.
• Demonstrated project management abilities.
• Ability to follow organizational policies, procedures and decisions.
• Experience supervising in residential settings serving adults with developmental disabilities.
• Ability to respond to site/division emergencies.
• Valid driver's license and driving record.
• Current health records and TB assessments.

Responsibilities

• Oversee daily supports, medical needs and service plans for individuals.
• Supervise, train and schedule direct care staff.
• Maintain licensing compliance, safety drills and quality assurance.
• Coordinate with guardians, clinicians and outside agencies.
• Manage site budgets, payroll and facility needs.
• Serve in an on-call rotation and assist other sites as needed.

Skills

Communication skills

Project management

Policy adherence

Staff supervision

Emergency response

Driver's license

Education

Bachelor's degree in human services

Associates degree + 3 years related experience (1 year supervisory)

Job description

People Incorporated is seeking a Program Operations Manager to oversee operations at assigned residential sites, ensuring quality care and regulatory compliance for adults with developmental and intellectual disabilities.

The role involves managing daily supports, supervising staff, coordinating with guardians and clinicians, handling budgets, and participating in on-call rotations to support multiple sites. A supervisory track record in a residential setting is required.