Program Operations Manager RP240

People, Incorporated; Swansea (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

403(b) savings plan

Wellness Activities and initiatives

Life Insurance

Job summary

People Incorporated is seeking a Program Operations Manager to oversee operations at assigned residential sites and ensure quality care and regulatory compliance. The role requires staff supervision, budget management, and coordination with guardians and clinicians.

The ideal candidate will have a relevant degree and supervisory experience, with availability for on-call duties and occasional travel between sites. A comprehensive benefits package is included.

Qualifications

• Bachelor’s degree in human services or a related field with two years of related experience, including one year in supervision.
• Excellent oral and written communication skills.
• Ability to manage projects and follow organizational policies and decisions.
• Experience supervising or coordinating others in residential settings for adults with developmental and intellectual disabilities.
• Ability to respond effectively to site and division emergencies.

Responsibilities

• Oversee daily supports, medical needs, and service plans for individuals.
• Supervise, train, and schedule direct care staff.
• Maintain licensing compliance, safety drills, and quality assurance.
• Coordinate with guardians, clinicians, and outside agencies.
• Manage site budgets, payroll, and facility needs.
• Serve in an on-call rotation and assist other sites as needed.

Skills

Communication skills

Project management

Policy adherence

Supervisory experience

Emergency responsiveness

Transporting clients

Education

Bachelor’s degree in human services or related field

Associate’s degree with supervisory experience

Tools

Health records management

Job description

Career Opportunities with People, Incorporated

A great place to work.

Careers At People, Incorporated

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Schedule: Monday -Friday 9am-5pm with 2 weekend shifts per month, flexibility required outside of regular schedule

COME JOIN OUR AMAZING TEAM!!

About the Role:

People Incorporated is seeking a Program Operations Manager (POM) to oversee operations at assigned residential sites. The POM ensures quality care, regulatory compliance, staffing, and support services for adults with developmental and intellectual disabilities. This role plays a key part in maintaining a safe, supportive, and person-centered environment.

Key Responsibilities:

• Oversee daily supports, medical needs, and service plans for individuals
• Supervise, train, and schedule direct care staff
• Maintain licensing compliance, safety drills, and quality assurance
• Coordinate with guardians, clinicians, and outside agencies
• Manage site budgets, payroll, and facility needs
• Serve in an on-call rotation and assist other sites as need

QUALIFICATION

• A bachelor’s degree in human services or a related field and two years’ related experience, one year in a supervisory capacity; or an associate’s degree and three years’ related experience, one year in a supervisory capacity; or suitable combination of education and experience
• Excellent oral and written communication skills
• Ability to demonstrate effective project management skills
• Ability to follow organization policies, procedures, and management decisions
• Ability to supervise or coordinate others in a residential setting serving developmental and intellectually disabled adults
• Ability to respond adeptly and responsibly to site and division emergencies
• Ability to safely transport individuals using an Agency and/or personal vehicle
• A qualifying criminal background check, driving record, and a valid driver’s license
• A current copy of all required health records and TB assessments

Come work in a rewarding and creative environment that encourages growth, collaboration and community involvement that is exploding with opportunities

At People Incorporated you will find a path to endless opportunities and a rewarding career! We offer a supportive work environment, Employee Recognition Program, Professional Development, opportunities for growth as well as industry-leading wages and a comprehensive benefit package that includes:

**For employees working in benefit eligible positions only**

• 4 weeks accrued paid time off
• 11 paid holidays annually
• Health Insurance
• Vision Insurance
• 403(b) savings plan
• Wellness Activities and initiatives
• Medical and Dependent Care Flexible Account
• FREE Life and Long-term Disability Insurance
• Short-term Disability Insurance
• Select discounts through LifeMart (i.e., Discount movie and theme park tickets, savings on T-Mobile)
• Employee Assistance Program
• Fitness Center on Site
• Discounts on Auto, Home and Renters Insurance
• Free Financial Planning/Analysis
• Public Service Student Loan Forgiveness Program
• Financial Support with Monthly Student Loan Payments

People Incorporated offers a competitive salary and benefit package that includes health, dental, 403(b), FSA, LTD, Life Insurance and generous accrued time off. To learn more about People Incorporated please visit us online at www.peopleinc-fr.org

Professional Developmental:

• Tuition Assistance Program
• Financial support with monthly student loan payments
• Reimbursement for C.N.A. Training and Licensing
• FREE DDS Certificate (Human Service)
• Degree Completion Incentive

Join us! #peoplewithapurpose

People Incorporated is committed to fostering a respectful and supportive work environment. We are a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGTBQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce are key to the success of our agency. We strive to create a workplace where employees feel supported, appreciated, and motivated to grow.

People Incorporated offers a competitive salary and benefit package that includes health, dental, 403(b), FSA, LTD, Life Insurance and generous accrued time off. To learn more about People Incorporated please visit us online at www.peopleinc-fr.org