Program Operations Manager — Lead Residential Care Teams

People, Incorporated; Swansea (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

403(b) savings plan

Wellness Activities and initiatives

Life Insurance

Job summary

People Incorporated is seeking a Program Operations Manager to oversee operations at assigned residential sites and ensure quality care and regulatory compliance. The role requires staff supervision, budget management, and coordination with guardians and clinicians.

The ideal candidate will have a relevant degree and supervisory experience, with availability for on-call duties and occasional travel between sites. A comprehensive benefits package is included.

Qualifications

• Bachelor’s degree in human services or a related field with two years of related experience, including one year in supervision.
• Excellent oral and written communication skills.
• Ability to manage projects and follow organizational policies and decisions.
• Experience supervising or coordinating others in residential settings for adults with developmental and intellectual disabilities.
• Ability to respond effectively to site and division emergencies.

Responsibilities

• Oversee daily supports, medical needs, and service plans for individuals.
• Supervise, train, and schedule direct care staff.
• Maintain licensing compliance, safety drills, and quality assurance.
• Coordinate with guardians, clinicians, and outside agencies.
• Manage site budgets, payroll, and facility needs.
• Serve in an on-call rotation and assist other sites as needed.

Skills

Communication skills

Project management

Policy adherence

Supervisory experience

Emergency responsiveness

Transporting clients

Education

Bachelor’s degree in human services or related field

Associate’s degree with supervisory experience

Tools

Health records management

Job description

People Incorporated is seeking a Program Operations Manager to oversee operations at assigned residential sites and ensure quality care and regulatory compliance. The role requires staff supervision, budget management, and coordination with guardians and clinicians.

The ideal candidate will have a relevant degree and supervisory experience, with availability for on-call duties and occasional travel between sites. A comprehensive benefits package is included.