Program Operations Lead - Multi-Site Scale (Hybrid)

H Squared Talent Solutions; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model (Tri-State area)

Job summary

STEM Education Co. is seeking an Assistant Director, Program Operations to lead and scale the delivery of enrichment programs across a multi-site partner network.

This central operations leadership role involves managing people, processes, and performance to ensure programs run smoothly and consistently. You will collaborate with senior leadership to implement operational strategy, oversee instructor teams, program logistics, and partner satisfaction, thriving in a fast-paced environment and

Qualifications

• 5+ years of experience in operations, program management, or multi-site service delivery.
• EdTech, education services, youth programs, or similar environments preferred.
• Experience managing teams, including hiring, training and performance.
• Strong project management and organizational skills with multiple priorities.
• Experience overseeing logistics, scheduling, or workforce planning.
• Data-driven mindset with performance metrics and reporting.
• Excellent communication with internal teams and external partners.
• Proficiency with Excel, PowerPoint, or Google Workspace.

Responsibilities

• Oversee day-to-day operations of enrichment programs across partner locations.
• Manage instructor workforce including recruiting, onboarding, training, and performance management.
• Own scheduling, staffing, and logistics to ensure seamless program execution.
• Monitor program performance, KPIs, and customer satisfaction metrics.
• Build and maintain relationships with school and institutional partners.
• Support budgeting, forecasting, and operational reporting.
• Lead internal meetings and align on priorities and timelines.
• Identify opportunities to improve processes, scalability, and efficiency.
• Partner with senior leadership on growth and expansion initiatives.

Skills

Operations leadership

Program management

Multi-site delivery

EdTech

People management

Scheduling

Logistics

KPIs

Excel

PowerPoint

Google Workspace

Tools

Excel

PowerPoint

Google Workspace

Job description

STEM Education Co. is seeking an Assistant Director, Program Operations to lead and scale the delivery of enrichment programs across a multi-site partner network.

This central operations leadership role involves managing people, processes, and performance to ensure programs run smoothly and consistently. You will collaborate with senior leadership to implement operational strategy, oversee instructor teams, program logistics, and partner satisfaction, thriving in a fast-paced environment and