Assistant Director, Program Operations

H Squared Talent Solutions; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model (Tri-State area)

Job summary

STEM Education Co. is seeking an Assistant Director, Program Operations to lead and scale the delivery of enrichment programs across a multi-site partner network.

This central operations leadership role involves managing people, processes, and performance to ensure programs run smoothly and consistently. You will collaborate with senior leadership to implement operational strategy, oversee instructor teams, program logistics, and partner satisfaction, thriving in a fast-paced environment and

Qualifications

• 5+ years of experience in operations, program management, or multi-site service delivery.
• EdTech, education services, youth programs, or similar environments preferred.
• Experience managing teams, including hiring, training and performance.
• Strong project management and organizational skills with multiple priorities.
• Experience overseeing logistics, scheduling, or workforce planning.
• Data-driven mindset with performance metrics and reporting.
• Excellent communication with internal teams and external partners.
• Proficiency with Excel, PowerPoint, or Google Workspace.

Responsibilities

• Oversee day-to-day operations of enrichment programs across partner locations.
• Manage instructor workforce including recruiting, onboarding, training, and performance management.
• Own scheduling, staffing, and logistics to ensure seamless program execution.
• Monitor program performance, KPIs, and customer satisfaction metrics.
• Build and maintain relationships with school and institutional partners.
• Support budgeting, forecasting, and operational reporting.
• Lead internal meetings and align on priorities and timelines.
• Identify opportunities to improve processes, scalability, and efficiency.
• Partner with senior leadership on growth and expansion initiatives.

Skills

Operations leadership

Program management

Multi-site delivery

EdTech

People management

Scheduling

Logistics

KPIs

Excel

PowerPoint

Google Workspace

Tools

Excel

PowerPoint

Google Workspace

Job description

Location: Tri-State Area | Hybrid

About the Company

We are recruiting on behalf of a rapidly growing STEM education company that delivers innovative, technology-driven enrichment programs to K--12 students through school and institutional partnerships across the country.

Their programs sit at the intersection of technology, creativity, and hands-on learning, covering areas such as coding, robotics, game design, virtual reality, and digital arts. They partner with schools, colleges, and organizations to bring these experiences to students at scale.

With strong national growth and a dynamic, entrepreneurial culture, the organization is building the operational backbone needed to deliver high-quality programs across hundreds of partner locations.

About the Role

Our client is seeking an Assistant Director, Program Operations to help lead and scale the delivery of programs across a multi-site partner network. This is a central operations leadership role, not a site-based position. You will be responsible for ensuring programs run smoothly across locations by managing people, processes, and performance.

You’ll work closely with senior leadership to execute operational strategy while overseeing instructor teams, program logistics, and partner satisfaction. This role is ideal for someone who thrives in a fast-paced environment and enjoys owning complex operations, building systems, and leading teams at scale.

Key Responsibilities

• Oversee day-to-day operations of enrichment programs across multiple partner locations
• Manage instructor workforce including recruiting, onboarding, training, and performance management
• Own scheduling, staffing, and logistics to ensure seamless program execution
• Monitor program performance, KPIs, and customer satisfaction metrics
• Build and maintain strong relationships with school and institutional partners
• Support budgeting, forecasting, and operational reporting
• Lead internal meetings and ensure alignment on priorities and execution timelines
• Identify opportunities to improve processes, scalability, and operational efficiency
• Partner with senior leadership on growth and expansion initiatives

Qualifications

• 5+ years of experience in operations, program management, or multi-site service delivery
• Background in EdTech, education services, youth programs, camps, or similar operational environments preferred
• Proven experience managing teams, including hiring, training, and performance management
• Strong project management and organizational skills with the ability to manage multiple priorities
• Experience overseeing logistics, scheduling, or workforce planning
• Data-driven mindset with experience tracking performance metrics and reporting
• Excellent communication skills with the ability to manage internal teams and external partners
• Proficiency with tools such as Excel, PowerPoint, or Google Workspace

Preferred Qualifications

• Experience in high-growth or fast-paced operational environments
• Familiarity with CRM systems, scheduling platforms, or learning management systems
• Experience supporting multi-location or distributed program delivery
• Background in education, business, or a related field

Why This Role

• Opportunity to play a key role in scaling a national education platform
• High-impact position with visibility across leadership
• Collaborative, entrepreneurial team environment
• Hybrid work model (Tri-State area)
• Competitive compensation, health benefits, and 401(k)

Who You Are

You are an operator at heart, someone who enjoys bringing structure to complexity, leading teams, and ensuring things run smoothly at scale.

You’re comfortable balancing people leadership, logistics, and performance, and you take pride in delivering high-quality outcomes across multiple moving parts.

If you’re looking for a role where you can own operations, drive impact, and grow with a fast-scaling organization, we’d love to connect.