Program Operations Lead: Client Impact & Compliance

Camba Inc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

CAMBA seeks an Assistant Program Manager to maintain client confidentiality, manage contract requirements, and support program QA. You will supervise staff, conduct weekly progress reviews, and prepare reports for management and funders.

In collaboration with CAMBA leadership, you’ll analyze program data for improvements and organize staff training opportunities. The role includes overseeing operations in the absence of the Program Manager, signing timesheets, and potentially participating in

Qualifications

• Bachelor's degree with two years of relevant or equivalent experience.
• Ability to manage client confidentiality and privacy standards.
• Experience coordinating training and QA measures for service delivery.
• Ability to prepare reports and analyze program data.

Responsibilities

• Maintain professional relationships with clients and protect confidentiality.
• Communicate contract requirements to staff and set realistic targets.
• Observe and supervise staff interactions with clients.
• Conduct weekly client progress reviews and QA checks.
• Prepare reports for CAMBA management and funders.
• Assist in program data analysis for improvements.
• Organize onsite/offsite staff training opportunities.
• Provide program oversight in the Program Manager's absence.
• Review timesheets and participate in performance appraisals.
• May develop marketing materials and expand client recruitment.

Education

Bachelor's degree

Two years of applicable experience

Job description

CAMBA seeks an Assistant Program Manager to maintain client confidentiality, manage contract requirements, and support program QA. You will supervise staff, conduct weekly progress reviews, and prepare reports for management and funders.

In collaboration with CAMBA leadership, you’ll analyze program data for improvements and organize staff training opportunities. The role includes overseeing operations in the absence of the Program Manager, signing timesheets, and potentially participating in