Operations Associate, Facilities – LAOAF

RMHSC; Los Angeles (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Ronald McDonald House Charities of Southern California is seeking an Operations Associate, Facilities (Maintenance Technician) in Los Angeles. The role reports to the Director of Building Services and maintains two RMHCSC buildings as part of a 24/7 facilities team.

The job requires a High School Diploma/GED with 3 years of maintenance experience. Candidates should have strong communication, customer service skills and a willingness to work flexible hours.

Qualifications

• High School Diploma or GED with 3 years of maintenance/repair experience.
• Strong communication and customer service skills; able to present information clearly.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Perform minor and major repairs of buildings and equipment.
• Replace broken windows, repair doors, locks, install blinds and basic plumbing.
• Install minor electrical wiring and oversee remodeling projects; repair wiring and electrical switches.
• Perform preventative maintenance on building mechanical equipment.
• Maintain and inspect AC units, fire alarms, sprinklers, and related systems.
• Collaborate with staff, volunteers and guests to ensure safety and quality service.

Skills

Communication skills

Bilingual English/Spanish

Customer service

Education

High School Diploma / GED

Tools

Microsoft Outlook

Job description

Operations Associate, Facilities - LAOAF, Los Angeles

Job Title: Operations Associate, Facilities (“Maintenance Technician”)

Division: Los Angeles Ronald McDonald House

Reports To: Director of Building Services

FLSA Status: Full Time (Tuesday-Saturday), Non-Exempt

Salary Range: $22.00/hour

Position Summary

The Operations Associate, Facilities (“Maintenance Technician”) works under the supervision of the Director of Building Services, and alongside the Facilities Manager, to maintain the facility upkeep of both Los Angeles Ronald McDonald House (LARMH) buildings. This position is a member of the Facilities Team and works closely with Housekeeping and Guest Services. The Maintenance Technician will perform routine and extensive preventative maintenance and repairs on buildings, building fixtures, mechanical equipment, and utility systems. This position is part of a team that works 24/7, year-round to provide high-quality customer service and care to guests staying at the Los Angeles Ronald McDonald House (LARMH).

Ronald McDonald House Charities® of Southern California (herein referred to as RMHCSC or the Chapter) is located in Los Angeles near several neighboring hospitals. Our mission is to provide comfort, care and support to children and families in Southern California. To achieve its vision of creating a community where children and their families embrace life and healing with a sense of hope, enthusiasm and joy, RMHCSC operates seven Ronald McDonald Houses, three Ronald McDonald Family Rooms, and Camp Ronald McDonald for Good Times.

Responsibilities

Essential Duties and Responsibilities include but are not limited the following:

• Perform minor and major repairs of all buildings and equipment, ensuring assigned daily work list is completed each shift.
• Replace broken windows, repair doors, door locks, install window blinds and valances, basic plumbing, maintenance/repairs to washers, dryers, dishwashers, and maintenance/repairs in all interior rooms of LARMH building.
• Install minor electrical wiring and equipment, wiring during remodeling projects, replace and repairs wiring as needed. Minor repairs to electrical equipment and control circuits, replaces faulty electrical switches, and performs minor repairs on refrigeration equipment.
• Perform preventative maintenance on building mechanical equipment as scheduled. Work can include the following: inspecting belts, checking fluid levels, replacing filters, greases or oils friction contact points etc.
• Perform maintenance and inspections on AC units, fire alarms, water flow, fire sprinklers, landscape sprinklers, elevator, fire extinguishers etc.
• Repair plaster and drywall, and maintain painting of building structures.
• Maintain up-to-date knowledge of emergency procedures and security protocols. Uphold RMHCSC standards of safe guest accommodations and working conditions.
• Monitor property perimeter to ensure doors are closed, entrances are accessible and walkways are clear.
• Use and store all chemicals correctly and in compliance with OSHA.
• Perform janitorial/housekeeping services and projects assigned by Director of Building Services.
• Demonstrate ability to work with other staff, volunteers, and houseguests in a collaborative and compassionate manner.
• Act as a brand steward, upholding RMHC Global brand standards and consistency in all projects.
• Other duties as assigned.

Education and Work Experience:

A High School Diploma and GED with three (3) years of experience in building and mechanical equipment maintenance and repair.

Knowledge and Skills:

Ability to read and interpret information in English. Ability to effectively present information and respond to questions from managers, clients, board members, families and the general public; ability to present facts and recommendations effectively in oral and written form.

Supervisory Responsibilities: None

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required.

Strong communication, presentation, and organizational skills are a must. Must demonstrate strong customer service skills and have a solution-focused attitude.

Language Skills: Bilingual in English/Spanish a plus

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret miscellaneous drawings and schematics.

Reasoning Ability:

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with maintenance problems, access situations and determine and prioritize necessary course of action.

Computer Skills: Microsoft Outlook

Certificates, Licenses, Registrations:

California Driver’s License is necessary for occasional driving to pickup supplies, such as Home Depot.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. The employee is frequently required to sit. The employee must frequently lift and/or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee must be available to work irregular hours, shifts, weekends, holidays. The noise level in the work environment is usually moderate.