Program Operations Coordinator – Hybrid

RFCUNY Research Foundation of the City University of New York; New York (NY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

RFCUNY Benefits

Job summary

RFCUNY is seeking a Program Operations Assistant to support cross-functional initiatives at Hunter College in New York City. The role involves coordinating events, developing outreach materials, and managing communications, with a hybrid schedule (9am–5pm) and some flexibility for event days.

Reporting to the Senior Operations Manager, you will use tools like Cornerstone and Canva to prepare decks and materials, track attendance, assist evaluations, and ensure smooth program operations.

Qualifications

• High school diploma or GED is required.
• Bachelor's degree preferred.

Responsibilities

• Develop engagement and outreach materials for prospective participants, partners and stakeholders.
• Effectively manage communication and queries re: programming, often serving as the first point of contact for the team.
• Develop and distribute event materials (e.g. presentation decks, handouts), agendas, and attendee information in advance of the events.
• Coordinate locations, booking, and logistics for in-person events, including set up and breakdown.
• Coordinate with vendors for catering, audio-visual, and other event services
• Provide technical support to participants and facilitators for virtual meetings.
• Track and report event attendance in cornerstone and other systems.
• Assist evaluation team in delivering evaluations.
• Use problem-solving skills to assist instructors and learners with technical issues.
• Ensure the effectiveness of support procedures.
• Create/Modify these procedures as necessary.
• Respond promptly to email, phone calls, and voicemail messages.
• Identify, analyze and troubleshoot challenges effectively.
• Perform due diligence by researching questions using available information and resources.
• Use effective tools and techniques to manage day-to-day responsibilities.
• Attend trainings and meetings as indicated and perform other duties as needed.

Education

High school diploma or GED

Bachelor's degree

Job description

RFCUNY is seeking a Program Operations Assistant to support cross-functional initiatives at Hunter College in New York City. The role involves coordinating events, developing outreach materials, and managing communications, with a hybrid schedule (9am–5pm) and some flexibility for event days.

Reporting to the Senior Operations Manager, you will use tools like Cornerstone and Canva to prepare decks and materials, track attendance, assist evaluations, and ensure smooth program operations.