Program Operations & Client Success Lead

Vizient; Irving (TX); Hybrid; USD 77,000 - 135,000; Full time

Benefits offered by this job

Incentive eligible

Comprehensive benefits

Job summary

Vizient is seeking a results-driven program operations professional to manage the Reserve program, drive client onboarding, analytics and contract support. You will coordinate processes, monitor performance, and collaborate with contracting, suppliers and internal clients to improve utilization and value.

The role emphasizes strong analytical skills, cross-functional collaboration, and the ability to deliver tangible program outcomes within a hybrid work environment.

Qualifications

• Bachelor's degree preferred.
• 2+ years of relevant experience required.
• Experience supporting program operations, client services, contracting, or related business activities preferred.
• Strong analytical and problem-solving abilities to interpret program and performance data.
• Excellent organizational skills with the ability to manage multiple priorities and deliverables.
• Ability to collaborate effectively with clients, suppliers, and cross-functional teams.
• Excellent verbal, written, and presentation skills.
• Hybrid office Schedule, 3 days a week. Locations include Irving TX, Chicago IL, Centennial CO and Edina MN.

Responsibilities

• Manage program structures, processes, and procedures to support program objectives with guidance from leadership.
• Provide training and program information to internal and external clients to promote understanding and effective program participation.
• Support contracting teams with contract negotiations, utilization initiatives, and client implementation and onboarding into key programs.
• Identify potential client and supplier opportunities and research new value propositions and program capabilities with guidance from leadership.
• Manage routine client and supplier issues, adjustments, and ad hoc requests, escalating complex matters as appropriate.
• Coordinate and participate in periodic business reviews with clients, suppliers, and distributors.
• Support council and panel engagement to gather client feedback, inform contracting decisions, and share best practices.
• Track program success metrics, deliverables, and goal achievement, including participation, contract utilization, enrollment, and financial incentives.
• Analyze program revenue, sales, and market basket data, as applicable, to identify potential client savings and opportunities to increase participation in Vizient programs.
• Serve as an operational liaison for internal and external clients by addressing program questions, supporting sales opportunities, and communicating program impacts.

Skills

Analytical thinking

Project coordination

Client service

Communication

Education

Bachelor's degree preferred

Job description

Vizient is seeking a results-driven program operations professional to manage the Reserve program, drive client onboarding, analytics and contract support. You will coordinate processes, monitor performance, and collaborate with contracting, suppliers and internal clients to improve utilization and value.

The role emphasizes strong analytical skills, cross-functional collaboration, and the ability to deliver tangible program outcomes within a hybrid work environment.