Program Operations & Client Success Manager

Vizient; Edina (MN); Hybrid; USD 77,000 - 135,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Vizient is seeking a results-oriented professional to manage operations and quality assurance for the Vizient Reserve program. You will coordinate processes, onboard clients, monitor performance, and collaborate with contracting teams, suppliers, and internal clients to improve utilization and value.

The role requires 2+ years of relevant experience, strong analytical skills, and the ability to communicate effectively across teams.

Qualifications

• 2+ years of relevant experience required.
• Experience supporting program operations, client services, contracting, or related business activities preferred.
• Strong analytical and problem-solving skills with the ability to interpret program and performance data.
• Excellent verbal, written, and presentation skills.
• Hybrid office schedule, 3 days a week; locations include Irving TX, Chicago IL, Centennial CO and Edina MN.

Responsibilities

• Manage program structures, processes, and procedures to support program objectives with guidance from leadership.
• Provide training and program information to internal and external clients to promote understanding and effective program participation.
• Support contracting teams with contract negotiations, utilization initiatives, and client implementation and onboarding into key programs.
• Identify potential client and supplier opportunities and research new value propositions and program capabilities with guidance from leadership.
• Manage routine client and supplier issues, adjustments, and ad hoc requests, escalating complex matters as appropriate.
• Coordinate and participate in periodic business reviews with clients, suppliers, and distributors.
• Support council and panel engagement to gather client feedback, inform contracting decisions, and share best practices.
• Track program success metrics, deliverables, and goal achievement, including participation, contract utilization, enrollment, and financial incentives.
• Analyze program revenue, sales, and market basket data, as applicable, to identify potential client savings and opportunities to increase participation in Vizient programs.
• Serve as an operational liaison for internal and external clients by addressing program questions, supporting sales opportunities, and communicating program impacts.

Skills

Analytical skills

Problem solving

Organizational skills

Communication skills

Presentation skills

Education

Bachelor's degree preferred

Job description

Vizient is seeking a results-oriented professional to manage operations and quality assurance for the Vizient Reserve program. You will coordinate processes, onboard clients, monitor performance, and collaborate with contracting teams, suppliers, and internal clients to improve utilization and value.

The role requires 2+ years of relevant experience, strong analytical skills, and the ability to communicate effectively across teams.