Hybrid Program Operations & Client Engagement Lead

Vizient; Chicago (IL); Hybrid; USD 77,000 - 135,000; Full time

Benefits offered by this job

Incentive eligible

Comprehensive benefits

Job summary

Vizient is seeking a program operations and quality assurance professional to manage the Vizient Reserve program, delivering client value and supporting contract commitments. You will coordinate processes, onboard clients, monitor performance, and collaborate with contracting teams, suppliers, and internal clients to drive program utilization.

You will train and engage clients, support contract negotiations and onboarding, and look for opportunities to enhance value with leadership guidance.

Qualifications

• Relevant degree preferred.
• 2+ years of relevant experience.
• Experience supporting program operations, client services, contracting, or related business activities preferred.
• Strong analytical and problem-solving skills with the ability to interpret program and performance data.
• Strong organizational skills with the ability to manage multiple priorities and deliverables.
• Excellent verbal, written, and presentation skills.
• Hybrid office schedule, 3 days a week across multiple locations.

Responsibilities

• Manage program structures, processes, and procedures to support program objectives with guidance from leadership.
• Provide training and program information to internal and external clients to promote understanding and effective program participation.
• Support contracting teams with contract negotiations, utilization initiatives, and client implementation and onboarding into key programs.
• Identify potential client and supplier opportunities and research new value propositions and program capabilities with guidance from leadership.
• Manage routine client and supplier issues, adjustments, and ad hoc requests, escalating complex matters as appropriate.
• Coordinate and participate in periodic business reviews with clients, suppliers, and distributors.
• Support council and panel engagement to gather client feedback, inform contracting decisions, and share best practices.
• Track program success metrics, deliverables, and goal achievement, including participation, contract utilization, enrollment, and financial incentives.
• Analyze program revenue, sales, and market basket data, as applicable, to identify potential client savings and opportunities to increase participation in Vizient programs.
• Serve as an operational liaison for internal and external clients by addressing program questions, supporting sales opportunities, and communicating program impacts.

Skills

Analytical thinking

Problem solving

Organizational skills

Verbal communication

Written communication

Presentation skills

Education

Relevant degree preferred

Job description

Vizient is seeking a program operations and quality assurance professional to manage the Vizient Reserve program, delivering client value and supporting contract commitments. You will coordinate processes, onboard clients, monitor performance, and collaborate with contracting teams, suppliers, and internal clients to drive program utilization.

You will train and engage clients, support contract negotiations and onboarding, and look for opportunities to enhance value with leadership guidance.