Program Services Lead: Client Onboarding & Operations

Vizient, Inc; Irving (TX); Hybrid; USD 77,000 - 135,000; Full time

Job summary

Vizient, Inc. is seeking a Program Services Manager to lead operations and quality assurance for the Vizient Reserve program.

You will coordinate processes, onboard clients, monitor performance, and collaborate with contracting teams, suppliers, and internal clients to improve utilization and value. The role requires a relevant degree and at least 2 years of related experience, with strong analytical skills and the ability to work across multiple locations in a hybrid setting.

Qualifications

• Bachelor's degree preferred.
• 2+ years of program operations, contracting, or client services experience.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication; able to present to diverse audiences.
• Ability to manage multiple priorities and adapt across locations.

Responsibilities

• Manage program structures, processes, and procedures to support program objectives with guidance from leadership.
• Provide training and program information to internal and external clients to promote understanding and effective program participation.
• Support contracting teams with contract negotiations, utilization initiatives, and client implementation and onboarding into key programs.
• Identify potential client and supplier opportunities and research new value propositions and program capabilities with guidance from leadership.
• Manage routine client and supplier issues, adjustments, and ad hoc requests, escalating complex matters as appropriate.
• Coordinate and participate in periodic business reviews with clients, suppliers, and distributors.
• Support council and panel engagement to gather client feedback, inform contracting decisions, and share best practices.
• Track program success metrics, deliverables, and goal achievement, including participation, contract utilization, enrollment, and financial incentives.
• Analyze program revenue, sales, and market basket data, as applicable, to identify potential client savings and opportunities to increase participation in Vizient programs.
• Serve as an operational liaison for internal and external clients by addressing program questions, supporting sales opportunities, and communicating program impacts.

Skills

Analytical thinking

Problem-solving

Organizational skills

Collaborative

Verbal communication

Written communication

Presentation skills

Education

Bachelor's degree

Job description

Vizient, Inc. is seeking a Program Services Manager to lead operations and quality assurance for the Vizient Reserve program.

You will coordinate processes, onboard clients, monitor performance, and collaborate with contracting teams, suppliers, and internal clients to improve utilization and value. The role requires a relevant degree and at least 2 years of related experience, with strong analytical skills and the ability to work across multiple locations in a hybrid setting.