Manager Business Banking

First Citizens; Richmond (VA); On-site; USD 164,000 - 260,000; Full time

Job summary

First Citizens Bank in Richmond seeks a Manager of Business Banking to lead a team of Business and Commercial Bankers and expand our market presence. You will drive client relationships, portfolio growth, and accountable performance while delivering exceptional service to business owners and commercial clients.

You will coach high-performing teams, develop talent, and execute growth strategies that deepen client relationships and deliver sustainable results for the bank.

Qualifications

• Structured sales process expertise.
• Ability to plan and forecast sales.
• Strong financial analysis capabilities.
• Experience in credit underwriting and risk assessment.
• Business development and networking skills.
• Building centers of influence and partnerships.

Responsibilities

• Lead a team of bankers to grow relationships and market presence.
• Drive sales/results aligned with community needs and CRA opportunities.
• Foster partnerships and provide coaching to improve performance.
• Ensure regulatory, credit, and operational controls are followed.

Skills

Application of a structured sales pro‑

Sales planning and forecasting

Financial analysis

Credit underwriting

Business development

Networking and building centers of inf

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

Forever Strong. What sets First Citizens apart? Strong leadership, enduring values, and a commitment to helping people and businesses prosper.

As a Manager of Business Banking, you will build on our tradition of helping businesses succeed by leading a team of Business and Commercial Bankers responsible for growing relationships and expanding our presence in the market. This leadership role drives accountability for business development, portfolio growth, client retention, and team performance while delivering exceptional service to business owners and commercial clients.

The ideal candidate has a passion for coaching high-performing teams, developing talent, and executing market growth strategies that deepen client relationships and drive sustainable business results.

Responsibilities & Qualifications

Duties & Responsibilities:

Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team

Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

• Application of a structured sales process
• Sales planning and forecasting
• Financial analysis
• Credit underwriting
• Business development
• Networking and building centers of influence

Qualifications:

• Minimum Required Education and Experience: Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Commercial or business lending, credit or business development, or financial services management

Additional Information

The base pay for this position is generally between $164,000 and $260,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.