Business Banking Relationship Mgr. II

Citizens Bank; West Conshohocken (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

Citizens Bank is seeking a Business Banking professional in West Conshohocken, PA, to manage and deepen customer relationships focused on innovative banking solutions. This role emphasizes client engagement and active community participation. Candidates must have over 4 years of experience in business banking, outstanding communication skills, and a solid customer service background.

The successful applicant will be responsible for driving new business, engaging with clients, and contributing to the community while working in a dynamic sales culture.

Qualifications

• 4+ years in upper Business Banking/Lower Middle Market experience.
• Strong communication skills and customer service focus.
• Ability to self-generate new business development.

Responsibilities

• Manage a portfolio of commercial customer relationships.
• Engage in advisory led discussions to assess client needs.
• Participate in community activities to expand customer base.

Skills

Upper Business Banking experience

Moderately complex portfolios

Written and oral communication skills

Sales force knowledge

Customer service skills

Needs identification

Consultative sales approach

Negotiation skills

Business development

Risk and compliance understanding

Community involvement

Core products knowledge

Education

Bachelor's Degree

Job description

Description

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll acquire and deepen client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury solutions, and Wealth Management.

Primary responsibilities include

• Manage, acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of five million to fifty million in annual revenue.
• Provide advisory led discussions to assess client needs and aspirations while positioning value added recommendations that drive customer delight and shareholder value.
• Engage COI’s and internal partners across the bank to uncover and deepen new business opportunities.
• Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, fee income, customer service and satisfaction.
• Actively engage in significant community activity to expand potential customer base and exemplify our company credo and community commitments.

Qualifications

• 4+ years in upper Business Banking/Lower Middle Market experience
• Meaningful experience with moderately complex portfolios, customers, and transactions.
• Strong written and oral communication skills
• Strong knowledge of sales force and various lending applications
• Strong sense of customer service, satisfaction and retention.
• Adept at needs identification, problem solving and the consultative sales approach.
• Strong negotiation skills and the ability to overcome objections and adversity
• Following of prospects, customers and COIs
• Ability to self-generate and drive new business development
• Action oriented and self-accountable to superior results
• Strong understanding of risk and compliance
• Meaningful Community involvement
• Strong understanding of core products and services
• Preferred undergraduate degree in business or finance

Education, Certifications and/or Other Professional Credentials

• Bachelors Degree Required
• Completion of Commercial Credit Training

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.