Program Operations Assistant

Trilogy; Chicago (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

FREE Virtual Primary Care, Urgent Care

Mental Health Counseling for ALL EMPLO

Medical Insurance (BCBS of IL)

Dental Insurance

Vision Insurance

Life Insurance

Long-Term & Short-Term Disability

Pet Insurance

FSA (Health, Dependent Care, Transit)

Telemedicine

EAP

403(b) Retirement Plan with Employer

Job summary

Trilogy is seeking a Program Assistant to provide administrative and clerical support to the Front Door Diversion Program (FDD) in Chicago. You will coordinate communications between clinical staff, administration, and external partners to ensure compliance and smooth operations.

The role supports scheduling from Monday to Friday, 8am to 4:30pm, with office options at 1607 W Howard St or 8541 S State St. Proficiency in Microsoft Office and strong organizational skills are essential as you manage

Qualifications

• GED or High School Diploma or higher required.
• Demonstrated work experience in an administrative, clerical, or site management position.
• Strong knowledge of Microsoft applications (Outlook, Teams, Word, Excel) and database tools.
• Excellent customer service and organizational skills.
• Flexibility and adaptability in various situations.

Responsibilities

• Provide admin and clerical support to Front Door Diversion Program (FDD).
• Coordinate attendance, contact lists, tracking forms and logs for team operations.
• Manage transition fund and client assistance purchasing and tracking for all FDD clients.
• Support administrative functions: supplies, mail, petty cash, and coordinating with Maintenance/IT.
• Monitor staff data entry and compliance in CareLogic.
• Provide on-site support and reception coverage as needed.
• Ensure client documentation is received and scanned into systems.
• Engage in daily team chats to navigate schedule changes, medications, and contacts.
• Assign due dates for IM+CANs and LOCUS completion.
• Support linkage to Statewide Referral network and housing pathways.
• Track client medical appointments and provider follow-ups.
• Complete tracking forms for housing, ER, etc. as needed.
• Assist with employee recognition and appreciation activities.
• Represent Trilogy professionally and communicate organizational issues clearly.
• Perform other duties and participate in committees/workgroups.

Skills

Administrative experience

Customer service

Organization skills

adaptability

Education

GED or High School Diploma

Associate's or Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Report generation tools

Database management tools

Job description

Trilogy is seeking a Program Assistant to provide administrative and clerical support to the Front Door Diversion Program (FDD) in Chicago. You will coordinate communications between clinical staff, administration, and external partners to ensure compliance and smooth operations.

The role supports scheduling from Monday to Friday, 8am to 4:30pm, with office options at 1607 W Howard St or 8541 S State St. Proficiency in Microsoft Office and strong organizational skills are essential as you manage