Program Assistant, Front Door Diversion (Admin & Coordination)

TRILOGY BEHAVIORAL HEALTHCARE; Chicago (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Free virtual health services

Paid Maternity/Paternity leave

BCBS IL Medical Insurance

Vision Insurance

Life Insurance

Disability Insurance

Pet Insurance

FSA

EAP

403(b) Retirement Plan with Employer](

Job summary

TRILOGY BEHAVIORAL HEALTHCARE is seeking a Program Assistant to provide administrative support for the Front Door Diversion Program (FDD). The role includes coordinating communications between clinical staff, administration, and external partners to ensure compliance.

Responsibilities include managing attendance, tracking forms, coordinating with Housing and IT, and supporting staff with scheduling, documentation, and client tracking across the agency.

Qualifications

• Thorough knowledge of Microsoft applications (Outlook, Teams, Word, Excel, etc.), report generation, and database management tools.
• Excellent customer service and organization skills.
• Ability to be flexible and adaptable in a variety of situations.

Responsibilities

• Provide support to program leadership with team operations; attend team meetings and maintain contact lists.
• Manage transition fund and client assistance purchasing and tracking for all FDD clients.
• Support administrative functions of teams; supply management, mail distribution, petty cash, and coordinating with other departments.
• Monitor staff data entry and compliance in CareLogic.
• Provide on-site support to employees and coverage to reception/open access as needed.
• Ensure client documentation is received and scanned into appropriate systems.
• Assist with recognition announcements and planning of employee appreciation activities.

Skills

Microsoft Office

Report generation

Database management

Customer service

Organization

Education

GED or High School Diploma

Associate’s or Bachelor’s degree

Job description

TRILOGY BEHAVIORAL HEALTHCARE is seeking a Program Assistant to provide administrative support for the Front Door Diversion Program (FDD). The role includes coordinating communications between clinical staff, administration, and external partners to ensure compliance.

Responsibilities include managing attendance, tracking forms, coordinating with Housing and IT, and supporting staff with scheduling, documentation, and client tracking across the agency.