Program Manager (Residential)

TRILOGY BEHAVIORAL HEALTHCARE; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance (BCBS of IL)

Vision Insurance

Life Insurance

Long-Term & Short-Term Disability

Pet Insurance

FSA (Health, Dependent Care, Transit)

EAP

403(b) Retirement Plan with Employer  

Employer 401(k) Match

Job summary

TRILOGY BEHAVIORAL HEALTHCARE in Chicago seeks a Program Manager to oversee Northside Residential Programs as senior clinician. You will provide direct supervision, coach team members, run team meetings, and ensure quality service delivery.

You will develop tracking systems for documentation, ensure beds are filled, collaborate with external partners, and model trauma-informed, harm-reduction approaches while maintaining compliance with Medicaid, CARF, HUD.

Qualifications

• Master’s Degree in Social Work, Psychology, Counseling, or other closely related field or QMHP requirements
• Minimum two years experience working with people with mental health and/or substance use diagnoses
• Supervisory or leadership experience highly preferred
• Valid Illinois Driver’s License with daily access to a vehicle. Auto liability insurance $100,000/$300,000
• Experience in residential 24-hour program preferred
• Licensed Clinical Social Worker (LCSW) or LCPC preferred
• Excellent organizational and communication skills
• Experience and expert knowledge related to harm reduction services

Responsibilities

• Manage client moves into and out of the programs including all state reporting, funding requirements, and treatment planning for appropriate levels of care
• Monitor and adjust employee schedules and allocate resources to meet direct service requirements while maintaining program budget
• Review program budget and needs regularly and make adjustments for staffing, supplies, client assistance, etc.
• Provide supervision and coaching to all assigned team members; train new employees; ensure ongoing education
• Evaluate program effectiveness and develop improvement plans
• Represent Trilogy to external partners and participate in meetings and committees
• Model client-centered, trauma-informed care and harm reduction approaches
• Maintain documentation and ensure charts comply with Medicaid, CARF, HUD, and organization standards

Skills

Leadership experience

Organizational skills

Communication skills

Education

Master’s Degree in Social Work or related field

LCSW/LCPC preferred

Job description

Office Location: 1207 W Leland Ave, Chicago, IL 60640, 7725 N Paulina St, Chicago, IL 60626,
and 7720 N Ashland Ave, Chicago, IL 60626.

The Program Manager will oversee and serve as the senior clinician for the Northside Residential Programs at Trilogy. The Program Manager will provide direct clinical supervision and coaching for team members, run effective team meetings, and oversee clinical services for the programs. The Program Manager will develop and administer tracking systems for required documentation to ensure quality service delivery and effective interventions to clients. They will ensure that capacity for the programs is filled and have advanced knowledge of CES, HMIS, HUD, and homelessness systems navigation as well as harm reduction philosophy. The Program Manager will routinely interface with other Managers and the Executive Team and external partners to enhance communication, and cooperation/collaboration across programs/departments and community partners to improve the quality and comprehensiveness of services provided. They will direct and create the schedule for the program and complete interviewing and training for new staff.

The Program Manager will provide and ensure the team provides strengths-based, client-centered, and trauma-informed services to clients with severe mental illness and co-occurring substance use utilizing a harm reduction approach.

Responsibilities

• Manage client moves into and out of the programs which include all required state reporting, funding r equirements, and treatment planning for appropriate levels of care. This includes requirements for CES, HMIS, HUD, and the building to be in compliance.
• Monitor and adjust employee schedules and allocate resources accordingly to ensure enough clinical time is scheduled to meet direct service requirements while maintaining program budget.
• Review program budget and program needs regularly and make adjustments as needed for staffing, supplies, client assistance, etc.
• Provide effective supervision and coaching to all assigned team members. Train new employees to provide quality services to clients. Ensure continued education and training for assigned employees to strengthen services provided.
• Evaluate program’s effectiveness in meeting deliverables, recommend modifications in service structure or operations that affect the program, and develop plans to improve program performance.
• Represent Trilogy and the program to external partners. Participate in meetings, committees, and work groups as needed.
• Model a client-centered, recovery-oriented approach to services that includes the use of evidenced based practices, i.e. trauma informed care, motivational interviewing, and harm reduction techniques
• Assess the team’s morale and continue to work towards keeping employee and team culture positive.
• Support with tracking capacity for the programs to ensure that beds are filled.
• Support team members with crisis interventions such as petitioning and wellness checks.
• Support team members with building engagement skills and assessment related to substance use and identifying stages of change with clients.
• Model effective communication within the team model for a multi-disciplinary approach to client care.
• Complete interviewing and onboarding of new employees and ongoing training of staff to provide quality services to clients.
• Maintain documentation and ensure charts are in compliance with Medicaid, Commission on Accreditation of Rehabilitation Services (CARF), HUD, and organization standards.
• Perform other related duties and/or projects as assigned.

Qualifications

• Master’s Degree in Social Work, Psychology, Counseling, or other closely related field or otherwise meet QMHP requirements
• Minimum two years experience working with people with mental health and/or substance abuse diagnoses
• Supervisory or leadership experience highly preferred
• Valid Illinois Driver’s License with daily access to a vehicle. Must have $100,000/$300,000 auto liability insurance.
• Experience working in a residential 24-hour program highly preferred
• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) preferred
• Excellent organizational and communication skills
• Experience and expert knowledge related to harm reduction services
• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• EAP
• 403(b) Retirement Plan with Employer Match

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.