Program Operations Analyst: Boost Efficiency & Impact

U.S. Department of Veterans Affairs; Phoenix (AZ); On-site; USD 90,000 - 115,000; Part time

Job summary

U.S. Department of Veterans Affairs seeks a Program Specialist to evaluate productivity, effectiveness, and efficiency of program operations across CBOCs. The role focuses on data collection, management, and reporting to forecast progress toward organizational goals.

The incumbent will collaborate with clinical and nonclinical teams, develop program guidance, and improve customer service standards while coordinating space, events, and facility operations.

Qualifications

• Experience developing policies, reports and correspondence.
• Experience managing projects with data collection, management and reporting.
• Ability to improve customer service responsiveness and satisfaction.

Responsibilities

• Duties include developing and maintaining high customer satisfaction by ensuring service standards are met.
• Work with healthcare teams, point-of-service contacts, and patient advocates to resolve issues.
• Conduct Environment of Care rounds and address systemic difficulties.
• Manage internal space alignments and coordinate with Facilities Strategy for moves.
• Lead for work orders and event coordination within the facility.
• Study, analyze, and evaluate customer needs and implement program solutions.
• Prepare required reports and develop information materials for customers.

Skills

Data collection

Reporting

Project management

Policy development

Customer service

Communication

Job description

U.S. Department of Veterans Affairs seeks a Program Specialist to evaluate productivity, effectiveness, and efficiency of program operations across CBOCs. The role focuses on data collection, management, and reporting to forecast progress toward organizational goals.

The incumbent will collaborate with clinical and nonclinical teams, develop program guidance, and improve customer service standards while coordinating space, events, and facility operations.