Program Analyst: Data & Process Improvement

Veterans Health Administration; Livermore (CA); On-site; USD 63,000 - 100,000; Full time

Job summary

Veterans Health Administration in Livermore, CA, is seeking a Program Analyst to conduct program and data analysis for Member Services and Veteran Transportation Service. You will evaluate programs, improve workflows, and prepare leadership-facing material.

The role focuses on performance measurement, data extraction from VistA and related systems, and coordinating corrective actions with training teams to ensure compliance with CFR and local policy.

Qualifications

• Must submit an official transcript with your application.
• Education must be recognized by the U.S. Department of Education for qualification eligibility.
• Foreign education requires a Certificate of Foreign Equivalency for credit.

Responsibilities

• Plan and conduct analytical studies of MS and VTS programs to assess efficiency and alignment with policy.
• Identify bottlenecks, variation, and opportunities for local improvement using established methodologies.
• Maintain and update performance measures, reports, and dashboards for leadership review.
• Prepare issue papers, memoranda, briefings, and implementation materials for MS/VTS leadership.
• Track corrective actions and provide training support to implement changes.

Skills

Data analysis

Process improvement

Performance metrics

Education

Bachelor's degree or higher

Tools

VistA

VES

BTSSS

VetRide

CPRS-based tools

Job description

Veterans Health Administration in Livermore, CA, is seeking a Program Analyst to conduct program and data analysis for Member Services and Veteran Transportation Service. You will evaluate programs, improve workflows, and prepare leadership-facing material.

The role focuses on performance measurement, data extraction from VistA and related systems, and coordinating corrective actions with training teams to ensure compliance with CFR and local policy.