Program Operations Analyst

PeopleTec, Inc.; Newport News (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

PeopleTec, Inc. is hiring a Program Support Analyst to support the Ft. Eustis, VA customer.

The role will engage with customers to understand needs, evaluate processes, and implement practical improvements. Day-to-day operations will be supported through SharePoint tools, workflow management, and requirements tracking. The ideal candidate has a bachelor’s degree in business administration or related field (or equivalent) and at least five years of experience supporting customer requirements,

Qualifications

• Bachelor’s degree in business administration or related field (or equivalent experience).
• At least five years of experience supporting customer requirements and operations.
• Experience using SharePoint to manage information, track requirements, or support workflows.
• Proficiency with Microsoft Office applications.
• Strong communication and prioritization skills.

Responsibilities

• Meet with customers to identify needs, document requirements, and recommend solutions.
• Review processes and implement improvements that reduce administrative effort, improve visibility, and support timely completion of work.
• Develop and maintain SharePoint sites, lists, document libraries, and workflows to support customer activities.
• Support user permissions, automated notifications, and requirements routing and tracking.
• Coordinate with customers and supporting offices to resolve issues and monitor progress.
• Prepare status updates, maintain process documentation, assist users, and perform other related operational and administrative tasks.

Skills

Customer communication

Requirements gathering

Process improvement

SharePoint proficiency

Effective prioritization

Education

Bachelor’s degree in business administration or related field

5+ years customer/ops experience

Tools

SharePoint

Microsoft Office

Job description

Opportunity

PeopleTec is currently seeking a Program Support Analyst to support our Ft. Eustis, VA customer. This individual will work with customers to understand their needs, evaluate existing processes, and implement practical improvements. Support day-to-day operations through SharePoint tools, workflow management, requirements tracking, and coordination across teams.

Responsibilities

• Meet with customers to identify needs, document requirements, and recommend solutions.
• Review existing processes and implement improvements that reduce administrative effort, improve visibility, and support timely completion of work.
• Develop and maintain SharePoint sites, lists, document libraries, and workflows to support customer activities.
• Support user permissions, automated notifications, and requirements routing and tracking.
• Coordinate with customers and supporting offices to resolve issues and monitor progress.
• Prepare status updates, maintain process documentation, assist users, and perform other related operational and administrative tasks.

Qualifications

Required Qualifications

• Bachelor’s degree in business administration or a related field, or equivalent relevant experience.
• At least five years of experience supporting customer requirements, business operations, logistics, or acquisition activities.
• Experience using SharePoint to manage information, track requirements, or support workflows.
• Proficiency with Microsoft Office applications.
• Ability to evaluate processes, organize competing priorities, and communicate effectively with customers and team members.

Overview

People First. Technology Always.

PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.

Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.

Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.

Come Experience It.

#cjpost #dpost

EEO Statement

PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using its online system and you need an accommodation due to a disability, you may use the following email address, [e-mail] and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.