Program Officer, Case Coordination

International Rescue Committee; New York (NY); Remote; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Employee Assistance Program (EAP)

Paid time off

Job summary

The International Rescue Committee (IRC) seeks a Program Officer, Case Coordination to support refugees in their early resettlement, reviewing medical and complex needs, mapping resources, and guiding placement decisions within IRC’s national network.

You will work remotely with up to 10% travel domestically, collaborating with the Placement and Assurances team and local IRC offices to ensure timely, well-informed placements.

Qualifications

• Bachelor’s degree required; Master’s degree in Social Work, Public Health, International Affairs or related field desirable.
• 3–6 years of refugee resettlement, case management or related experience; preferably with medical/complex needs.
• Working knowledge of US Refugee Resettlement Programs.
• Strong critical thinking and problem-solving skills with sound judgment in incomplete information.
• Excellent verbal and written communication; strong organizational and time-management skills.

Responsibilities

• Develop systems and tools for reviewing medical and complex case information to ensure best placement.
• Map medical care, behavioral health support and language access across IRC locations.
• Compare client needs with IRC services to recommend placement.
• Build a knowledge base of providers and community resources in each location.
• Communicate with IRC offices and providers to confirm capacity before placement.
• Provide training to local staff for handling refugees with medical needs and access to health services.
• Align medical/complex case decisions with broader network placement strategy.
• Track trends in medical/complex cases to improve guidance and procedures.
• Develop field-facing materials related to medical and complex case placement.
• Conduct case file reviews of placements to inform decisions.

Skills

Refugee resettlement

Case coordination

Critical thinking

Communication

Organizational skills

Tech/Excel

Education

Bachelor’s degree

Master’s degree desirable

Tools

MS Excel

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The headquarters Resettlement Team oversees the implementation and quality of services for refugees within their early resettlement period. The Program of Initial Resettlement (PIR), funded by the Office of Refugee Resettlement (ORR), coordinates placement and resettlement services to newly arriving refugee populations into the US. The Program Officer, Case Coordination, equips the PIR team to make careful, well-informed placement decisions for refugees with medical needs or complex circumstances. The Program Officer, Case Coordination, reviews each case, maps what services and community resources are available across the IRC network, and proposes the location that is the best fit for each client or family while following donor and internal protocols. The Program Officer, Case Coordination, works closely with the Program Officer, Placement and Assurances, and with local IRC offices and providers. The position reports to the Senior Program Officer, Program of Initial Resettlement.

Major Responsibilities:

• Develop systems and tools for review of medical and complex case information in order to ensure most suitable placement for each client or family.
• Complete a detailed mapping of IRC locations’ medical care, behavioral health support and language access.
• Compare each client’s needs, with the services available at IRC offices in order to recommend placement.
• Build and maintain a knowledge bank of the IRC network of providers and the community resources in each location, including health care, housing and transportation.
• Communicate regularly with IRC offices and local providers to confirm capacity and readiness before a placement is recommended.
• Provide technical assistance and training to local office staff to prepare them to receive refugees with medical needs and to manage access to health services after arrival.
• Partner with the Program Officer, Placement and Assurances and Preferred Communities colleagues, so that medical and complex case decisions align with the broader network placement strategy.
• Track trends in medical and complex cases and share findings to improve placement guidance and procedures.
• Develop guidance and field-facing materials related to medical and complex case placement.
• Conduct case file review of 25% of placements to better inform decisions and support monitoring initiatives.
• Other duties as assigned.

Job Requirements:

• Bachelor’s degree required; Master’s degree in Social Work, Public Health, International Affairs or a related field desirable.
• Minimum 3-6 years of experience in refugee resettlement, case management or a related field, preferably with experience supporting clients with medical or complex needs.
• Working knowledge of US Refugee Resettlement Programs.
• Strong critical thinking and problem-solving skills, with sound judgment when making recommendations with incomplete information, and knowing when to escape highly complex cases.
• Resourceful, with the ability to find answers, ask good questions and follow through.
• Understanding of medical and behavioral health needs and how they affect resettlement planning.
• Ability to build trusted relationships with colleagues and providers across a national network.
• Excellent verbal and written communication skills, clear, concise and kind in all communications.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
• Demonstrated command of databases and MS Excel; highly proficient in the Microsoft Office suite.
• Familiarity with types of AI solutions for operational productivity and accuracy Ability to work both independently and in a dynamic, cross-functional team structure.
• Commitment to confidentiality and to the IRC’s mission.

Working Environment:

This position is remote based. Up to 10% of domestic travel as needed.

Compensation:

($80,000 - $85,000 ). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards:

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits:

• Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer:

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

About IRC:

#LI-1 The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve. If you’re ready to be part of a team that brings ingenuity, fortitude and optimism to making a lasting impact, we want to hear from you. The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.