NVPPA Supervisor (Service Staff Supervisor)

International Rescue Committee; New York (NY); Remote; USD 58,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with employer 6

EAP

Job summary

The International Rescue Committee (IRC) is seeking a fully remote Program Manager to oversee case management, supervision, and program quality across ORR-funded services in the United States. You will coordinate navigators, ensure data integrity, and drive outcomes for participants in need.

With an undergraduate degree and 2+ years in management and human services, you will lead a diverse team, monitor progress, and partner with local organizations to deliver essential support to refugees and

Qualifications

• Undergraduate degree required; related fields acceptable.
• 2+ years of management or supervision experience; remote teams preferred.
• 2+ years of human services experience; resettlement/workforce development preferred.
• Experience with high-volume caseloads and compliance review.
• Familiarity with ORR-funded programming and data reporting in databases.

Responsibilities

• Manage day-to-day caseloads for direct service staff and route participants to navigators.
• Review eligibility, PAPs, and case notes for accuracy and timeliness; resolve escalated issues.
• Coordinate handoffs among navigation, training, and financial assistance; ensure coordinated services.

Skills

Management experience

Remote teams

Human services

Data reporting

Problem solving

Time management

Multicultural environment

Education

Undergraduate degree

Social Work background

Tools

Microsoft Office

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job overview

This position has an end date of September 30, 2027.

Major responsibilities

• Supervision and caseload management Manage day-to-day caseloads for direct service staff, including assigning and balancing participants across Career Navigators and routing participants on credentialing and recertification pathways to specialized navigators. Conduct regular case file review to confirm that participant records, including eligibility documentation, PAPs, and case notes, are complete, accurate, and timely. Resolve escalated participant issues in partnership with the Customer Service Representative, and determine when an issue requires the Deputy Director's involvement. Support onboarding and ongoing training of direct service staff. Translate program requirements into standard operating procedures and desk guides for the direct service team.
• Program quality and compliance Review PAPs for soundness and confirm that career goals and proposed uses of funds meet ORR eligibility requirements before assistance is requested. Ensure required safeguards are applied to higher-risk uses of financial assistance, such as vehicle purchases. Work with the data team to ensure required data is recorded in Efforts to Outcomes (ETO) and electronic case files are complete for ORR reporting. Monitor progress against program targets, identify barriers in the service model such as digital access, language access, or credential evaluation delays, and work with the Deputy Director on practical adjustments.
• Coordination Coordinate handoffs among navigation, training, financial assistance, and job placement so that participants move smoothly through the program. Work with administrative and finance staff to ensure financial assistance requests are complete, documented, and aligned with each participant's PAP. Coordinate with other resettlement and employment programs, IRC offices, sister agencies, and local partners serving the same participants to support appropriate co-enrollment and avoid duplication of services.

Job requirements

• Undergraduate degree required, ideally in Social Work, Human Services, or a related field; comparable work and/or lived experience may be substituted.
• Minimum of 2 years of management or supervision experience required, including onboarding, coaching, and managing staff performance; experience with remote or distributed teams strongly preferred.
• Minimum of 2 years of relevant experience in human services, preferably in resettlement, workforce development, or employment services.
• Demonstrated experience overseeing high-volume caseloads in a compliance-heavy environment, including case file review and quality assurance.
• Demonstrated skills tracking and reporting information in a database; experience with ETO preferred.
• Familiarity with federally funded program compliance and eligibility documentation; experience with ORR-funded programming preferred.
• Experience developing standard operating procedures or workflow documentation, and familiarity with credential evaluation, professional licensing, or recertification pathways, preferred.
• Demonstrated commitment to client confidentiality and data protection, including oversight of how a remote team handles sensitive personal and immigration documents, required.
• Strong problem-solving, prioritization, and time management skills, and demonstrated success working in a multicultural environment.
• Commitment to anti-racism, ongoing learning, and equitable service to all eligible clients regardless of national origin, language, location, or resettlement agency, required.
• Lived experience as a refugee or immigrant preferred.
• Proficiency in Microsoft Office and remote collaboration tools required.
• Fluency in spoken and written English required; fluency in an additional language relevant to current refugee populations desired.

Working environment

Fully remote, U.S.-based position requiring reliable high-speed internet and a private work space suitable for confidential client conversations. Scheduling flexibility is required to serve participants across U.S. time zones; occasional travel may be required.

Compensation

( $58,000 - $70,000 / Annually). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Benefits

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• medical insurance starting at $163/month
• dental starting at $6.50/month
• vision starting at $5/month
• flexible spending accounts (healthcare, dependent care, and commuter)
• a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
• disability and life insurance
• an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve. The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.