Employment Program Supervisor

Global Roles; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Global Roles is seeking an Employment Program Supervisor to lead a team delivering refugee employment services, ensuring contract compliance and high-quality care for clients. The role emphasizes staff supervision, program management, and data-driven performance improvement.

You will develop relationships with area employers, coordinate program reporting, monitor progress toward targets, and support grant activities, all while fostering a inclusive, outcome-focused service delivery environment.

Qualifications

• Undergraduate degree in Social Work, Human Services, or related field.
• 2–3 years of experience securing employment opportunities for clients in refugee resettlement or related fields.
• Experience supervising, supporting and training staff preferred.

Responsibilities

• Provide leadership and supervision to direct service staff, conduct team meetings, coaching, goal-setting and workload management.
• Ensure compliance with agency policies, procedures and protocols.
• Oversee employment programs to meet funder requirements and IRC standards of care.
• Track enrolled clients using ETO and IRIS to ensure timely, documented services.
• Maintain communication with staff on challenging cases and intervene professionally.
• Develop employer relationships to identify opportunities for clients.
• Coordinate quality assurance with supervisors and employment specialists.
• Monitor progress toward programmatic performance targets and generate high-quality reports.
• Assist in grant writing activities and participate in program meetings and staff development.

Skills

Employment Services Delivery

Staff Supervision

Programme Management

Project Implementation

Workforce Development

Client Coaching

Negotiation Skills

Interpersonal Communication

Written Communication

MS Word

MS Excel

Microsoft Outlook

ETO Database

Programme Monitoring

Non-Profit Sector Experience

Social Services Delivery

Multicultural Environment Experience

Time Management

Quality Control

Training Staff

Education

Undergraduate degree in Social Work or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ETO Database

Job description

The Employment Program Supervisor is responsible for maintaining and enhancing employment services for refugees, asylees, and SIV clients to attain self-sufficiency. The role includes supervising a team, ensuring program goals and contractual compliance are met, and managing quality control of service provision.

Responsibilities

• Provide leadership, development support and supervision to direct service staff by leading team meetings; providing individual supervision, coaching and goal-setting; managing workload and prioritizing tasks; and helping staff troubleshoot challenges.
• Ensure compliance of self and employment team with all policies, procedures, and protocols of the agency.
• Actively participate and oversee the implementation and management of the employment programs to ensure all program requirements and IRC standards of care are met.
• Track enrolled clients utilizing the ETO and IRIS systems to ensure all employment services are provided in a timely manner and properly documented.
• Maintain close communication with employment staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery.
• Identify opportunities to advance gender equality with a focus on increasing employability access for women participants.
• Develop and cultivate long term relationships with area employers in order to identify appropriate employment opportunities for clients.
• Use personal vehicle as a mode of transport for both self and clients to various job responsibilities in and around the service delivery area.
• Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking and other areas of administrative compliance.
• Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews in partnership with the supervisor and employment specialists.
• Monitor progress towards programmatic performance requirements and encourage the employment team towards these goals.
• Produce high-quality program reports in a timely manner, including completing or overseeing staff completion of various reports to IRC headquarters and funders.
• Assist in grant writing activities, as the opportunities arise.
• Participate in all program meetings, staff development activities, and other duties as assigned.
• Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
• Comply with all policies, procedures and protocols of the agency.

Requirements

• Undergraduate degree required; preferably in Social Work, Human Services or a related field of study.
• Minimum two to three years of experience securing employment opportunities for clients, either in domestic refugee resettlement, other workforce development fields, or closely related social service delivery.
• Experience supervising, supporting, and training staff strongly preferred.
• Experience in a not-for profit or human service agency environment preferred.
• Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure, with tight deadlines, and in a fast-paced environment.
• Excellent program and staff management skills: experience developing, leading, implementing and monitoring projects or programs in nonprofit or community-based organizations.
• Strong ability to coach staff and take initiative.
• Proven negotiation, interpersonal, and oral and written communication skills, especially in a multicultural environment.
• Must be mission and outcome driven, self-confidence, and commitment to client success.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills.
• ETO database familiarity strongly preferred.
• Excellent communication skills, with fluency in written and spoken English.
• Valid driver’s license, access to personal vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Skills

• Employment Services Delivery
• Staff Supervision
• Programme Management
• Project Implementation
• Workforce Development
• Client Coaching
• Negotiation Skills
• Interpersonal Communication
• Written Communication
• MS Word
• MS Excel
• Microsoft Outlook
• ETO Database
• Programme Monitoring
• Non-Profit Sector Experience
• Social Services Delivery
• Multicultural Environment Experience
• Time Management
• Quality Control
• Training Staff

Languages

English