Program Officer - Grants & Communication

CWS Durham

Northern (KY)

Hybrid

USD 60,000 - 78,000

Full time

5 days ago

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Benefits offered by this job

403(b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off

Holidays

Sick Days Off

Life Insurance

Long Term Disability

EAP

Health Savings Account

Flexible Spending Accounts

Job summary

CWS is seeking a Program Manager to support refugee resettlement programs, overseeing day-to-day activities, monitoring quality, and maintaining accurate documentation.

You will help design learning resources, supervise interns, coordinate with partners and donors, and contribute to grants management, reporting, and program improvements. This grant-funded role involves collaborative, cross-cultural work with occasional travel and some evenings.

Qualifications

Bachelor’s degree in social services or related field is required or equivalent experience.
Minimum 5 years in refugee or immigrant-related services and 2+ years supervising staff.
Strong writing, communication, and cross-cultural collaboration skills.

Responsibilities

Program management: maintain up-to-date program knowledge and ensure quality and timely documentation.
Develop tools, resources, and trainings; monitor implementation and reporting requirements.
Coordinate with supervisors, partners, and donors; support grants management and reporting.

Skills

Interpersonal skills

Diplomacy

Collaboration

Writing skills

Education

Bachelor’s degree in social work, human services, sociology, psychology, public administration, public health, related field

Tools

Microsoft Word

Excel

PowerPoint

Database software

Job description

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts willbenefitboth your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

Support program delivery bymanagingday-to-day activities,monitoringprogram quality, andmaintainingaccuratedocumentation. Assistwith training, reporting, compliance, and data analysis, while collaborating with team members and external stakeholders to strengthen program outcomes. Manage the design of learning resources and oversee content development for online web pages, social media, and resource hubs focused on refugee resettlement in the U.S. Support monitoring, evaluation, and learning from public facing engagement mechanisms. Contribute to grants management activities.

This position is funded by a grant with a program period ending September 2027.

Responsibilities

Program Management/Programmatic Activities

Maintain up-to-date self-education about programs. Ensure other unit colleagues are informed asappropriate.
Regularly review program policies, forms, and manualstostay abreast of changes in program implementation.
Support supervisor with development and curation of tools,resourcesand trainings on themes relevant to the program
Monitor general program quality and conduct reviews of program implementation and documentation requirements to ensure quality and timeliness of program service implementation and fulfillment of documentation requirements.
Represent CWS at internal and external conferences, meetings, committees and working groups with CWS colleagues, government, donor, and community partners, and other stakeholders.
Support in the management of program trackers andassistwith reporting and data collection for program reportsandresponses to requests for proposals.
Support the provision of needs-based technicalassistanceand training; this may be provided through e-learning modules, webinars, in-person training, communities of practice and one-on-one phone call.

Grants, Reporting, and Compliance

Support compilation and analysis of narrative and data reports for submission to funder.
In coordination with supervisor, analyze funding guidelines to ensure agency compliance; as necessary,assistin the development or revision of CWS policies, standard operating procedures, and training materials to ensure high quality service provision
Contribute to the development of the proposals when requested. In collaboration withsupervisorsand colleagues, review written narratives.
Contribute to required program reporting as necessary, including but not limited to, data and narrative reporting to ensure proper tracking and reporting of activities.
Regularly review qualitative and quantitative program data toidentifyprogram trends, areas for improvement, best practices, and make recommendations for program development and enhancements

Partnerships and Development

Develops and nurtures relationships with providers and other community partners to support program requirements and activities.

People Management

Recruit, hire, train, supervise, and evaluate interns in accordance withCWS personnel policies and guidance from CWS Human Resources.
Promote teamwork, coordinate the workload of interns, delegate responsibilities, and hold interns accountable.
Provide ongoing training to interns on program developments and service requirements.
Develop the orientation curriculum which includes a detailed explanation of program services.
Promote teamwork, coordinate the workload of interns, delegate responsibilities, and hold interns accountable.

Digital Content Optimization

Maintain and update websites, social media platforms, newsletters and other digital resources, working with key staff to regularly add resources, refine content, and ensure relevance to key audiences and compliance with federal regulations and donor requirements.
Copyedit, design and publish digital-ready program resources that align with organizational standards, program requirements, accessibility standards, and usability best practices, adapting as needed to reflect evolving requirements or policy changes.
Distill educational resources into engaging graphics, tailored to each platform’s text, dimensions, and tone.
Create customizable templates of key resources for use by national programs and local program sites.
Manage new technology adoption (e.g., plugins, integrations) to enhance site growth, usability, and accessibility.
Serve as a liaison between program staff and web developers, overseeing site updates and design projects, as well as coordinating production for multimedia projects (e.g., videos, photography, illustrations).
Collaborate with the CWS communications team and ensure smooth communication regarding program communications and content.
Track, analyze, and report website and social media engagement data, resource downloads, video views, webinar attendance, and newsletter performance to inform data-driven content improvements.
Develop and implement content dissemination and promotion strategies for learning resources, ensuring timely and relevant outreach to target audiences.
Develop and refine social media strategies, collaborating with colleagues, to create and optimize platform-specific content. Monitor and respond to comments and inquiries on social media.

Perform other duties as assigned.

Qualifications

Education

Bachelor’s degree in social work, human services, sociology, psychology, public administration, public health, related field or equivalent experience in lieu of degree.

Experience

Minimum 5 years of previous work experience in refugee or immigrant-related services.
Minimum 2 years of demonstrated experience supervising staff.
Experience in a local resettlement affiliate or a national office of a resettlement agency (preferred)
Experience in social services or nonprofit sectors (preferred).

Skills

Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams.
Strong attention to detail a must.
Ability to always conduct oneself in a professional and courteous manner to represent the professional and institutional interests of CWS.
Strong knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential.
Strong writing skills are required.
The ability to work in a multi-cultural environment is required.

Supplemental Experience

Expertise in designing and implementing successful digital content campaigns including use of social media platforms.
Experience and comfort using the Adobe Creative Suite, including Photoshop and Illustrator, to create assets that can be leveraged with external audiences.
Comfort and experience with web editing using WordPress or a comparable platform.

Special Requirements