Program Officer for Refugee Processing

Globalrefuge; Baltimore (MD); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Vacation days (20)

Sick leave (12 days)

Holidays (12)

Parental leave (12 weeks)

403(b) with 3% company contribution +

Job summary

Global Refuge seeks a Program Officer to ensure PIR compliance, oversee monitoring and evaluation, conduct site visits, and provide technical assistance across the network. You will develop tools, train staff, and support reporting to funders.

The role requires coordinating with departments and affiliates, writing detailed reports, and travel up to 25% to support program implementation and quality. Join a mission-driven nonprofit with strong benefits.

Qualifications

• Experience in monitoring and evaluating refugee programs and reporting.
• Ability to develop and deliver training and provide technical assistance.
• Strong writing skills for reports and technical documents.
• Ability to manage multiple projects with attention to detail.
• Willingness to travel up to 25% of the time.

Responsibilities

• Monitor and evaluate Global Refuge programs for ORR PIR compliance.
• Inform programmatic trends using Excel and database tools.
• Develop program monitoring tools and processes.
• Provide technical assistance and training to affiliates.
• Create resource materials for affiliate partners on the extranet.
• Support funder reporting and grant proposal activities.
• Coordinate on-site and remote affiliate monitoring and site visits.
• Write site visit reports with recommendations and action plans.
• Implement Performance Improvement Plans as needed.
• Collaborate with internal teams and external partners.

Skills

Monitoring & evaluation

Training and technical assistance

Report writing

Stakeholder engagement

Travel readiness

Education

Undergraduate degree in social work or related field

Tools

Excel

Database management

Microsoft Office

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the the Senior Program Officer for Initial Resettlement, the Program Officer will ensure the Global Refuge network is in full compliance with the Office of Refugee Resettlement (ORR) Program of Initial Resettlement (PIR) requirements. This work will be carried out through monitoring and evaluation activities, site visits, training and technical assistance, resource development, report writing and expert programmatic support. This role will provide comprehensive technical support to the Global Refuge network that uphold ORR and Global Refuge standards.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Monitor and evaluate Global Refuge programs for compliance with ORR requirements.
• Utilize Excel, database systems and other tools to regularly inform programmatic trends and areas in need of improvement.
• Assist with the development of program monitoring tools and processes.
• Provide technical assistance and training to the Global Refuge network of affiliates on timely and relevant programmatic areas and trends.
• Contribute to the creation of helpful resource materials to be disseminated to affiliate partners on the Global Refuge extranet.
• Contribute to funder reporting and compliance activities as required by program guidelines, as well as grant proposals as needed.
• Extensively coordinate and conduct affiliate on-site and remote monitoring and site visits that involve meeting with various stakeholders; reviewing program case files; interviewing affiliate staff, program clients, and service providers; and reviewing affiliate statistical information.
• Write detailed site visit reports, including recommendations and action plans related to making substantive program improvements to service delivery, documentation and/or reporting.
• Implement Performance Improvement Plans (PIPs) as needed providing additional support to affiliates in need.
• Work collaboratively with departments within Global Refuge and external partners to learn and share resources and best practices.
• Execute other duties as assigned by supervisor.

Qualifications

• Undergraduate degree in social work, social sciences, non-profit management or related field.
• A minimum of three (3) years of experience in services to refugees, immigrants or limited English speakers. Experience working with the refugee resettlement programs such as Reception and Placement, Matching Grant and/or Preferred Communities programs, strongly preferred.
• Experience in interpreting contract compliance, developing and delivering training and providing technical assistance to service providers and staff.
• Strong writing skills, with ability to write and edit reports and clearly interpret technical requirements.
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
• Ability to establish effective relationships with colleagues and partners.
• Proficiency in Microsoft Office applications, knowledge in database management and other computer applications.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Ability and willingness to travel up to 25% of time.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.