Program Officer for Resettlement and Integration

Global Refuge; Baltimore (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision coverage on 1s

403(b) with company contribution and 7

20 days vacation per year

Tuition reimbursement

Professional development

Job summary

Global Refuge is seeking a Program Officer to review program policies, monitor affiliate resettlement programs, and ensure compliance with funders and standards. The role supports self-sufficiency, community integration, and knowledge management.

The candidate will conduct site visits, provide training and technical assistance, and collaborate with internal teams and external partners to strengthen program delivery. Travel up to 25% is required.

Qualifications

• Minimum of three (3) years of experience delivering services to refugees, immigrants or limited English speakers.
• Experience with refugee resettlement programs (Reception and Placement, Matching Grant, Preferred Communities) is strongly preferred.
• Ability to interpret contract compliance, develop and deliver training, and provide technical assistance to service providers and staff.
• Excellent writing, reporting and editing skills with strong attention to detail.

Responsibilities

• Monitor and evaluate resettlement programs including ORR's PC Intensive Case Management, MG, and other funded programs.
• Analyze progress and trends; provide day-to-day technical assistance on compliance.
• Coordinate on-site and remote affiliate monitoring visits; review files, interview staff and clients, and review reports.

Skills

Strong writing skills

Organizational skills

Relationship building

Travel readiness

Education

Undergraduate degree in social work or related field

Tools

Microsoft Office

Database management

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Senior Program Officer for Quality, the Program Officer will review and analyze program policies and inquiries, monitor affiliate programs and progress in compliance with resettlement program funders and Global Refuge standards to ensure provision of timely and quality services to refugees and immigrants. This work will be carried out through site visits, training and technical assistance, and programmatic support. S/he will provide and coordinate programmatic support that promotes self-sufficiency and community integration with focuses on program leadership and management, affiliate relationships, social engagement practices, and knowledge management.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Benefits

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Monitor and evaluate Global Refuge resettlement programs including ORR's Preferred Communities (PC) Intensive Case Management, Matching Grant (MG), supplemental programs and other resettlement funded programs.
• Analyze progress and capacity and determine resettlement trends through day-to-day technical assistance on compliance issues as required by program funders and Global Refuge guidelines.
• Extensively coordinate and conduct affiliate on-site and remote monitoring visits that involve meeting with various stakeholders; reviewing program files; interviewing affiliate staff, especially vulnerable clients, mentors, and service providers; and reviewing programmatic reports, proposals, and statistical information.
• Write detailed site visit reports, including recommendations and action plans related to issues of service delivery, documentation and/or reporting.
• Conduct desk audits and Performance Improvement Plans (PIPs) following a site visit.
• Work collaboratively with departments within Global Refuge and external partners to learn and share resources and best practices.
• Assist with the development of formal program monitoring tools and processes, and grant proposals as needed.
• Execute other duties as assigned by supervisor.

Qualifications

• Undergraduate degree in social work, social sciences, non-profit management or related field.
• A minimum of three (3) years of experience in services to refugees, immigrants or limited English speakers.
• Experience working with the refugee resettlement programs such as Reception and Placement, Matching Grant and/or Preferred Communities programs, strongly preferred.
• Experience in interpreting contract compliance, developing and delivering training and providing technical assistance to service providers and staff.
• Strong writing skills, with ability to write and edit reports and clearly interpret technical requirements.
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
• Ability to establish effective relationships with colleagues and partners.
• Proficiency in Microsoft Office applications, knowledge in database management and other computer applications.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Ability and willingness to travel up to 25% of time.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.