Senior Program Officer for Quality Assurance

Global Refuge; Baltimore (MD); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical + Dental + Vision

Paid time off

Parental leave

403(b) matching

Descrizione del lavoro

Global Refuge is seeking a Senior Program Officer for Quality Assurance to streamline safeguarding, grievances, and feedback across the RIS division. You will lead monitoring, PIPs, and program improvement with a detail-oriented, organized approach while supervising staff.

Based in the United States, the role supports RES and Integration Services and requires travel up to 15% to collaborate with partners and funders. The organization offers comprehensive benefits and a mission-driven environment.

Competenze

• Undergraduate degree in a relevant field and 3–5 years of relevant supervisory experience.
• Experience in resettlement operations or national resettlement offices is preferred.
• Ability to develop monitoring tools, protocols, and QA training for partners and staff.
• Strong data analysis to identify trends and programmatic implications.
• Excellent written and verbal communication across diverse stakeholders.

Mansioni

• Coordinate client grievances, feedback, and follow-up with funders.
• Supervise direct reports and provide programmatic guidance.
• Create and oversee the monitoring schedule for site visits, TA visits, and desk audits.
• Present monthly summaries of monitoring activities and outcomes.
• Oversee affiliate PIPs and ensure grant compliance.
• Lead annual client feedback survey and summarize results with recommendations.
• Conduct remote and in-person technical assistance visits.
• Maintain knowledge of PIR, PC, and ORR program requirements.
• Represent Global Refuge in meetings with stakeholders.
• Other duties as assigned.

Formazione

Undergraduate degree in social work, social sciences, nonprofit management or related field

Descrizione del lavoro

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Director for Resettlement, the Senior Program Officer for Quality Assurance supports the work of the Resettlement and Integration Services (RIS) division in delivering high-quality programs and services for refugees and immigrants. The Senior Program Officer for Quality Assurance will streamline all safeguarding activities including coordination and facilitation of client grievances and feedback, the monitoring schedule, and performance improvement plans (PIPs) for the RIS division. This position requires attention to detail, excellent organization and problem-solving skills, strong verbal and written communication, and strong interpersonal skills. The Senior Program Officer supervises the Program Specialist for RIS and other assigned staff.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Benefits

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Work collaboratively with RIS units, departments within Global Refuge and affiliate partners to manage the coordination of client grievances, reviewing and ensuring appropriate follow up and submission to funders.
• Provide supervision and programmatic guidance to direct reports.
• Create and oversee the monitoring schedule for Global Refuge site monitoring visits, technical assistance visits, and desk audits.
• Develop and present a monthly summary of site monitoring visits, technical assistance visits, and desk audits.
• Organize and track new and existing affiliate PIPs, including working across the Resettlement Integration units and affiliate staff to ensure compliance with grant requirements.
• Manage Global Refuge's annual client feedback survey, presenting a detailed summary of survey results with recommendations for improvement.
• Ability to conduct remote and in-person technical assistance visits.
• Maintain up to date and detailed knowledge of Program of Initial Resettlement (PIR), Preferred Communities (PC), and other ORR program requirements.
• Represent Global Refuge during meetings and convenings and liaise with external stakeholders.
• Other duties as assigned.

Qualifications

• Undergraduatedegreein social work, social sciences, non-profitmanagementor relatedfieldin combination with a minimum of 3-5 years of relevant experience and supervisory experience.
• Experience working in a local resettlement office or a national office of a resettlement agency, withprior experience withinitial resettlement, PC and/or Matching Grant programs isstronglypreferred.
• Experience conducting site monitoring and developing monitoring tools and protocols.
• Experience in developing and providing support, technical assistance, and quality assurance and compliance training to partner agencies, service providers, and/or internal staff.
• Ability to evaluate data to identify trends, issues, and foresee programmatic implications.
• Proven ability to be flexible in a fast-paced working environment. Excellent oral and written communication skills and the ability to interact well with all levels of various systems, stakeholders, and staff.
• Strong proficiency in Microsoft Office applications, knowledge in database management, web-based platforms, and other computer applications.
• Outstanding organizational skills and ability to manage multiple projects simultaneous with attention to details.
• Experience with and commitment to working in a diverse workforce.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Ability and willingness to travel 15% of time.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.