Senior Program Officer for Resettlement and Integration Services

Globalrefuge; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage (on 1

20 days vacation + 12 sick + 12 paid U

12 weeks parental leave + 12 weeks FML

403(b) with 3% company contribution +

Job summary

Global Refuge is seeking a Senior Program Officer to lead compliance activities for resettlement programs under ORR, Global Refuge, and other funders. The role includes developing monitoring tools, delivering training and technical assistance, and supervising a team of Program Officers.

You will ensure timely, high-quality services to refugees and immigrants while aligning with organizational values. Travel up to 20% of the time and collaboration with partners are essential to success.

Qualifications

• Undergraduate degree in social work, social sciences, non-profit management or related field with 3–5 years of supervisory experience.
• Experience conducting site monitoring and developing monitoring tools and protocols.
• Experience in a local resettlement office or national office of a resettlement agency; programs like IPR, Matching Grant, or Preferred Communities preferred.
• Excellent writing and editing skills; professional communication.
• Experience working with refugees/immigrants or limited English speakers; contract compliance interpretation and training.
• Strong interpersonal skills and ability to manage multiple projects with attention to detail.

Responsibilities

• Maintain up to date and detailed knowledge of program requirements.
• Develop and maintain data, information, and analysis on program outcomes and trends.
• Create and maintain tools and resources for distribution to the Global Refuge network.
• Design and provide quality network-wide training and technical assistance.
• Provide supervision and guidance to direct reports.
• Manage the monitoring schedule for site visits and desk audits.
• Review monitoring reports and desk audit reports.
• Support ORR monitoring of affiliates with site prep and responses to monitoring reports.
• Identify trends to inform network training and TA needs.
• Coordinate with RCUSA partners to ensure consistency in service delivery.
• Other duties to support departments as assigned.

Skills

Supervisory experience

Data analysis

Training & TA

Policy/compliance knowledge

Communication skills

Education

Undergraduate degree in social work, social sciences, or nonprofit management

Tools

Microsoft Office

Database management

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Associate Director for Resettlement and Integration Services the Senior Program Officer is responsible for managing the compliance activities of resettlement programming in accordance with the Office of Refugee Resettlement (ORR), Global Refuge and other funders, as assigned. The Senior Program Officer will oversee the development and implementation of monitoring, training and technical assistance to ensure provision of timely and quality services to refugees and immigrants. The Senior Program Officer will supervise a team of Program Officers.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Maintain up to date and detailed knowledge of program requirements.
• Develop and maintain data, information, and analysis on program outcomes and trends.
• Create and maintain effective tools and resources for distribution to the Global Refuge network.
• Design and provide quality network-wide training and technical assistance.
• Provide supervision and programmatic guidance to direct reports.
• Manage the monitoring schedule for site monitoring visits and desk audits.
• Review site monitoring reports and desk audit reports compiled by direct reports.
• Provide support during the ORR monitoring of affiliates, including site preparation, review of pre-monitoring questionnaires, and responses to ORR monitoring reports.
• Identify and report on monitoring and program trends to gather an overall understanding and assessment of the resettlement environment, identify areas of strength, best practices, and challenges, and to inform network training and technical assistance needs.
• Coordinate with RCUSA partners to ensure consistency in program service delivery.
• Other duties to support Global Refuge departments, as assigned by supervisor.

Qualifications

• Undergraduate degree in social work, social sciences, non-profit management or related field in combination with a minimum of 3-5 years of relevant experience and supervisory experience.
• Experience conducting site monitoring and developing monitoring tools and protocols.
• Experience in a local resettlement office or a national office of a resettlement agency required; prior experience with Program of Initial Resettlement, Reception and Placement, Matching Grant and/or Preferred Communities programs strongly preferred.
• Excellent writing and editing skills.
• Experience working with refugees, immigrants or limited English speakers.
• Experience in interpreting contract compliance and providing training and technical assistance to service providers and staff.
• Strong interpersonal skills with ability to establish effective relationships with colleagues and partners.
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
• Proficiency in Microsoft Office applications, knowledge in database management and other computer applications.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Experience with and commitment to working in a diverse workforce.
• Ability and willingness to travel 20% of time.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.