Senior Program Officer for Community Partnerships

Globalrefuge; Baltimore (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Parental leave

FMLA leave

Job summary

Global Refuge in Baltimore is seeking a Senior Program Officer for Community Partnerships to lead the Community Partnership team. You will oversee onboarding of new affiliate staff, provide expert training and coordinate TA efforts for the RIS division, and represent the organization in external meetings.

The role demands strong organizational, communication and interpersonal skills, with travel up to 10%. A commitment to diverse staff and Lutheran heritage values are noted in the mission.

Qualifications

• Undergraduate degree in social work, social sciences, non-profit management or related field.
• Experience in a local or national resettlement office; preferred programs.
• Experience with refugees, immigrants or LEP individuals.
• Strong networking, relationship management and outreach skills.
• Experience with contract/compliance and delivering training/technical assistance.
• Ability to write/edit proposals with attention to detail.
• Willingness to travel up to 10% and adapt to organizational needs.

Responsibilities

• Provide strategic direction to the Community Partnership team.
• Conduct informational sessions to recruit and support affiliates.
• Engage local/state actors to establish a new resettlement office.
• Ensure onboarding and training of new resettlement partners.
• Provide TA and support new site development; review proposals.
• Maintain affiliate contact information and up-to-date systems.
• Coordinate network-wide training initiatives across units.
• Manage in-person training events for directors and staff.
• Oversee external spaces on the extranet and LMS.
• Create, update, and disseminate programmatic materials.
• Collaborate with PIR teams to support partners.
• Ensure PIR program compliance and represent Global Refuge externally.
• Other duties as assigned by supervisor.

Skills

Networking

Relationship management

Supervisory experience

Organizational skills

Written communication

Attention to detail

Adaptability

Education

Undergraduate degree in social work, social sciences, non-profit management or related field

Tools

PowerPoint

Excel

Word

Database management

Job description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Associate Director for Resettlement and Integration Services, the Senior Program Officer for Community Partnerships will support the coordination efforts to ensure successful onboarding of new affiliate staff and partners. The Senior Program Officer will provide oversight to all aspects of the Community Partnership team activities, leading a small team to provide expert technical support and coordination of training and technical assistance efforts for the RIS division. The position requires attention to detail, excellent organization skills, strong verbal and written communication, and strong interpersonal skills.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty- it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Provide strategic direction to the Community Partnership team.
• Conduct informational sessions for organizations and groups interested in joining and supporting the Global Refuge network.
• Proactively engage local/state actors who play a key role in establishing a new resettlement office.
• Ensure successful onboarding and training of new resettlement partners.
• Provide technical assistance and support new site development, including visits to new sites, review and editing of proposals.
• Manage affiliate contact information to ensure systems are being maintained up to date, at all times.
• Organize and track network-wide training initiatives including coordinating across units to execute Global Refuge's annual training initiatives for existing and new affiliate staff.
• Manage in-person training events for new directors and affiliate staff, coordinating across divisions to ensure events run smoothly.
• Manage the external spaces on its extranet GlobalRefugeConnect and Learning Management System.
• Create, update, and disseminate programmatic materials including standard operating procedures.
• Work collaboratively with the PIR Pre-Arrival and Post-Arrival teams to ensure resettlement partners are well supported.
• Work collaboratively across units to fulfill PIR program compliance requirements.
• Represent Global Refuge during meetings and convenings with external stakeholders.
• Other duties as assigned by supervisor.

QUALIFICATIONS

• Undergraduate degree in social work, social sciences, non-profit management or related field in combination with relevant experience and supervisory experience.
• Experience in a local resettlement office or a national office of a resettlement agency required; prior experience with Reception and Placement, Matching Grant and/or Preferred Communities programs strongly preferred.
• Experience working with refugees, immigrants or limited English speakers, required.
• Strong networking skills, marketing, and relationship management experience, required.
• Experience in contract and cooperative agreement compliance, developing and delivering training and providing technical assistance to service providers and staff, required.
• Ability to write and edit compelling proposals, impeccable attention to detail, and clearly interpret technical requirements.
• Ability to accept change and be flexible; focusing on action and outcomes.
• Ability to build a cohesive team.
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
• Strong proficiency in Microsoft Office applications (especially PowerPoint, Excel and Word), knowledge in database management and other computer applications. This position will require using several web-based platforms.
• Deep commitment to Global Refuge core values and ability to model those values in relationships with colleagues and partners.
• Experience with and commitment to working in a very diverse workforce.
• Ability and willingness to travel up to 10% of the time.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.