Program & Office Support Specialist I

The Illinois Association of School Administrators; Chicago, Northern (IL, KY); Hybrid; USD 38,000 - 63,000; Full time

Job summary

The Illinois Association of School Administrators is seeking a Program Specialist I to provide administrative support for differentiated monitoring and support programs. The role includes data entry, preparing materials, mailing letters, and maintaining filing systems.

The position also involves front-desk reception duties, handling phone inquiries, and assisting with contracts and grants as needed. Strong Word, organizational, and communication skills are required.

Qualifications

• High school diploma or equivalent.
• Two years of secretarial or programmatic experience in an office setting involving typing, filing, and computer work.
• Experience using a multi-line phone system.
• Knowledge of office practices and procedures.
• Working knowledge of grammar, spelling, and punctuation.
• Proficient in Microsoft Word.
• Excellent telephone and communication skills.
• Ability to understand verbal requests and direct callers to resources.
• Ability to maintain a calm demeanor when handling difficult or angry clients.

Responsibilities

• Performs administrative support services to assist Principal Consultants for differentiated monitoring and support programs including data entry, printing and mailing letters.
• Serves as back-up general receptionist providing information in person and by telephone to parents and staff.
• Answers and directs incoming calls and takes messages.
• Performs back-up administrative support including timekeeping and other duties for Educational Surrogate Parent Programs.

Skills

Telephone skills

Communication skills

Office procedures

Typing

Calm under pressure

Education

High school diploma or equivalent

Some college or technical training

Tools

Microsoft Word

Job description

The Illinois Association of School Administrators is seeking a Program Specialist I to provide administrative support for differentiated monitoring and support programs. The role includes data entry, preparing materials, mailing letters, and maintaining filing systems.

The position also involves front-desk reception duties, handling phone inquiries, and assisting with contracts and grants as needed. Strong Word, organizational, and communication skills are required.