Program Specialist I (Program Specialist I #558)

The Illinois Association of School Administrators; Chicago, Northern (IL, KY); Hybrid; USD 38,000 - 63,000; Full time

Job summary

The Illinois Association of School Administrators is seeking a Program Specialist I to provide administrative support for differentiated monitoring and support programs. The role includes data entry, preparing materials, mailing letters, and maintaining filing systems.

The position also involves front-desk reception duties, handling phone inquiries, and assisting with contracts and grants as needed. Strong Word, organizational, and communication skills are required.

Qualifications

• High school diploma or equivalent.
• Two years of secretarial or programmatic experience in an office setting involving typing, filing, and computer work.
• Experience using a multi-line phone system.
• Knowledge of office practices and procedures.
• Working knowledge of grammar, spelling, and punctuation.
• Proficient in Microsoft Word.
• Excellent telephone and communication skills.
• Ability to understand verbal requests and direct callers to resources.
• Ability to maintain a calm demeanor when handling difficult or angry clients.

Responsibilities

• Performs administrative support services to assist Principal Consultants for differentiated monitoring and support programs including data entry, printing and mailing letters.
• Serves as back-up general receptionist providing information in person and by telephone to parents and staff.
• Answers and directs incoming calls and takes messages.
• Performs back-up administrative support including timekeeping and other duties for Educational Surrogate Parent Programs.

Skills

Telephone skills

Communication skills

Office procedures

Typing

Calm under pressure

Education

High school diploma or equivalent

Some college or technical training

Tools

Microsoft Word

Job description

Program Specialist I (Program Specialist I #558)

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Duties

• Performs administrative support services and functions to assist Principal Consultants responsible for differentiated monitoring and support programs, including preparing and maintaining adequate materials; assisting with correspondence including data entry, printing and mailing letters to the appropriate parties; maintaining a filing system; and maintaining and completing Management Information Database Accounting System (MIDAS) functions associated with these programs.
• Serves as the back-up general receptionist providing non-technical information and assistance in person and by telephone to parents, school district personnel, other agencies and the general public.
• Answers and directs incoming calls to appropriate staff, takes messages and refers calls or requests to others.
• Performs administrative support services and functions to assist staff in other division program areas as needed (i.e., contracts/grants, heat tickets, itineraries, etc.) including data entry, printing and mailing letters, maintaining files, etc.
• Performs back-up administrative support including timekeeping, and functions to assist Principal Consultants responsible for the administration of the Educational Surrogate Parent Programs, including preparing and maintaining adequate materials, assisting with correspondence including printing and mailing letters to the appropriate parties, and maintaining the filing system.
• Performs other duties as assigned.

Qualifications

Required Qualifications:

• High school diploma or equivalent.
• Two years of secretarial or programmatic experience in an office setting involving typing, filing, and computer work.
• Experience using a multi-line phone system.
• Knowledge of office practices and procedures.
• Working knowledge of grammar, spelling, and punctuation.
• Proficient in Microsoft Word.
• Excellent telephone and communication skills.
• Ability to understand the nature of verbal requests and direct the caller to the appropriate resource.
• Ability to maintain a calm demeanor when handling difficult or angry clients.

Preferred Qualifications:

• Some college or technical training.

Salary/Benefits

Union: AFSCME

Department: Special Education

Full Salary Range: $38,471 - $63,050

Office Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.

District Name IL State Board of Education Building Name Address 555 West Monroe Street Suite 900
Chicago, IL 60661 Phone [phone] Fax [phone] IASA Region Abe Lincoln County Sangamon Employment Type Full-time permanent Job Category Agency/Association Grade Level Other