Program & Office Support Specialist

Pratt Area Community Council Inc; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Pratt Area Community Council Inc. is seeking a proactive Program Assistant for IMPACCT Brooklyn, located at 778 Myrtle Avenue. You will greet visitors, answer calls, manage schedules, and support program administration with accurate records and reports.

The ideal candidate has an Associate Degree or equivalent, at least two years of admin experience, and proficiency with Microsoft Office. You will engage clients with professionalism and maintain confidential information daily.

Qualifications

• Associate degree or equivalent qualification.
• Minimum 2 years of administrative or office support experience.
• Experience in social services or residential setting preferred.
• Experience working with chronically homeless individuals a plus.
• Strong written and verbal communication; professional interaction with clients and vendors.
• Proficiency in Microsoft Office; ability to learn program databases and tracking systems.

Responsibilities

• Greet visitors, answer phones, screen inquiries, and direct clients to staff.
• Maintain Case Manager Supervisor’s schedule and confidential documents.
• Submit monthly expense reports; track budget vs actual expenditures.
• Collect and oversee staff schedules to ensure smooth operations.
• Maintain and organize inventory of office supplies and equipment; liaise with vendors.
• Process vendor invoices for submission to Finance Department.
• Support outreach and data input for potential clients; track communications.
• Perform general clerical duties including data entry, filing, and organizing records.
• Open and sort daily mail; compile and distribute department mailings.
• Maintain client literature, forms, and bulletin boards for accessibility.
• Document notes from staff meetings for reference and action.
• Assist in drafting correspondence, including resident work orders.
• Ensure confidentiality of all client information at all times.
• Participate in job development training sessions as required.

Skills

Administrative experience

MS Office

Communication skills

Client rapport

Data entry accuracy

Discretion/confidentiality

Bilingual English/Spanish

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

Pratt Area Community Council Inc. is seeking a proactive Program Assistant for IMPACCT Brooklyn, located at 778 Myrtle Avenue. You will greet visitors, answer calls, manage schedules, and support program administration with accurate records and reports.

The ideal candidate has an Associate Degree or equivalent, at least two years of admin experience, and proficiency with Microsoft Office. You will engage clients with professionalism and maintain confidential information daily.