Program Manager -Youth Diversion/Rapid Rehousing

New Reach, Inc; New Haven (CT); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

PTO

Job summary

New Reach, Inc. seeks a Program Manager to oversee day-to-day operations and service delivery for the Greater New Haven Youth Rapid Rehousing and Diversion programs.

You will supervise staff, ensure compliance with funding requirements, and coordinate program implementation. The role requires a master’s degree or equivalent plus several years of management experience, strong communication skills, and a commitment to housing and homeless services.

Qualifications

• Master’s Degree in related field or BS/BA in related field with 3–5 years’ management experience.
• Experience administering and developing programs; ability to lead teams.
• Experience managing housing or service programs, with knowledge of homelessness issues.

Responsibilities

• Oversee day-to-day operations and services implementation for the Greater New Haven Youth Rapid Rehousing and Diversion programs.
• Supervise and train staff; ensure compliance with funder requirements and program policies.
• Prepare reports for agency and funding sources; monitor data accuracy and dashboards.

Skills

Leadership

Project management

Communication

Microsoft Office

Education

Master’s Degree in related field

BS/BA in related field

Tools

Microsoft Office Suite

Job description

Position and Benefits at a Glance

• Full-time, salaried, exempt position


• Standard workweek of 35 hours


• Occasional evening hours and schedule flexibility may be required based on program and organizational needs


• As an exempt position, additional hours may occasionally be necessary to fulfill the responsibilities of the role

Comprehensive Benefits Package

• Medical, dental, and vision insurance


• 401(k) retirement plan


• Generous Paid Time Off (PTO)


• Paid sick time


• Paid lunch period


• 12 paid holidays and 1 floating holiday


• Life insurance


• Long-term disability insurance

Primary Purpose:

The Program Manager will oversee the day-to-day operations and services implementation of the Greater New Haven Youth (18-24 years old) Rapid Rehousing and Diversion teams. The Program Manager will supervise, train, lead staff, and coordinate, and ensure that all services are being delivered according to program specifics and in compliance with funder requirements.

Essential Functions:

• Oversee and manage all aspects of operations and service delivery of the Greater New Haven Youth Rapid Rehousing Program andDiversion programs, including but not limited to support needed for individuals and families.


• Oversee and manage all aspects of the implementation of evidence-based models within program service delivery , including but not limited to Critical Time Intervention (CTI), Motivational Interviewing and person-centered planning.


• Support discussions, execution and successful completion of the organization's annual Strategic Planning directives and objectives.


• Conduct and/or participate in community training and meeting facilitation as a representative of NR to enhance community knowledge and skills associated with homeless service delivery and evidence-based practices.


• Prepare monthly, quarterly, and annual reports for agency and funding sources as required by contract and agency policy.


• Monitor and manage compliance of agency data implementation, tracking and dashboard metrics created to support the successful operations of services and annual goals.


• Advocate to the Chief Program Officer & Executive Leadership Team the needs of programs, including programmatic needs and operational needs; monitor and revise program policies and procedures, in coordination with other staff and community partners as necessary.


• Ensure compliance with all accreditation, certification and regulatory standards.


• Supervise staff per agency supervision standards, orient and train all staff to ensure that job responsibilities are being performed in a quality manner, consistent with policy and enforce disciplinary actions when necessary.


• Responsible for hiring, verification of time worked, monitoring and approval of PTO time, and annual performance evaluations of staff.


• Ensure the quality of data maintained in the Homelessness Management Information System (HMIS) database. Ensure maintenance and accuracy of all client records and program statistics/outcome measures.


• Act as NR's representative at community meetings and collaborative; create awareness; educate policy makers on issues relevant to the need of housing for families with special needs.


• Maintain availability in the event of an emergency.


• Assist with special projects and complete other duties as assigned.

Qualifications:

• Master’s Degree in related field or BS/BA in related field and 3-5 years’ management and Supervisory experience required.


• Program administration/development skills required; with a strong ability to lead.


• Experience managing housing, service programs, home visitor, and other similar programs.


• Experience and education on issues of substance abuse, mental illness and homelessness; desire to promote equal access and opportunity for at-risk/homeless persons.


• Highly motivated, creative with excellent interpersonal skills; strong advocacy skills. Proficient in Microsoft Office suite


• Excellent written and verbal communication skills


• Must have valid driver’s license and access to own reliable transportation with proof of insurance.


• Ability and desire to work as part of team; identify with and support the mission of New Reach.

Expectations:

Have a solutions-based approach to presented problems.
Be supportive, engaging and encouraging to peers and staff.
Be adaptable to change and willing to take on more responsibility.
Maintain strict confidentiality concerning any client’s or employees’ personal information, living information, and/or health information.
Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion, and Initiative.
Adheres to all New Reach’s Policies and Procedures.