Program Manager- TPS Services

Connecticut Institute For Refu; Bridgeport (CT); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

Employer‑paid long‑term disability

Job summary

Connecticut Institute for Refugees and Immigrants (CIRI) is seeking a Program Manager – TPS Services to lead a new program assisting individuals and families with TPS. The role combines program management and staff supervision with hands-on support for immigrant families in Bridgeport, CT, through 6/30/27 with potential extension.

The Program Manager will supervise two Case Managers, coordinate with legal services, and drive collaborative service delivery, outreach, and partnerships across

Qualifications

• Bachelor's degree or equivalent in social services, public health, or related field.
• At least 3 years of experience in case management, human services, immigrant services, or related area.
• Supervisory or program management experience preferred.
• Experience with immigrant, vulnerable, or underserved communities is valued.
• Strong organizational skills and ability to manage competing priorities and documentation.

Responsibilities

• Lead day-to-day operations and implementation of TPS services program.
• Supervise two Case Managers with supervision, coaching, and professional development.
• Monitor caseloads, client services, documentation, and program data toward grant goals.
• Assist staff with complex client situations, referrals, and boundaries.
• Build relationships with community organizations and government agencies.

Skills

Leadership

Program management

Community partnerships

Communication

Organization

Problem solving

Coaching

Education

Bachelor's degree in social work / related field

Tools

Databases

Microsoft Office

Job description

Description

CIRI is seeking a Program Manager – TPS Services to lead a new program supporting individuals and families who have lost Temporary Protected Status (TPS). This is an opportunity to combine strong program management and staff supervision with meaningful, hands‑on work supporting immigrant families as they navigate changing circumstances and work toward stability and self‑sufficiency. This is a temporary position through 6/30/27 with possibility of extension.

Based in our Bridgeport office, the Program Manager will supervise two Case Managers and oversee the day‑to‑day delivery of services. This program is a special collaboration with CIRI’s legal services team, allowing clients to receive coordinated support that addresses both their legal and social service needs.

What You’ll Do

In this role, you will:

• Lead the day‑to‑day operations and implementation of CIRI’s TPS services program.
• Supervise, coach, and support two Case Managers through regular supervision, case consultation, feedback, and professional development.
• Monitor caseloads, client services, documentation, program data, and progress toward grant goals.
• Help staff navigate complex client situations, service barriers, referrals, and professional boundaries.
• Build relationships with community organizations, government agencies, service providers, and other partners serving immigrant communities.
• Identify gaps in services and develop referral resources and partnerships to better meet client needs.
• Coordinate closely with CIRI’s legal services and other internal programs to connect clients with available resources.
• Support outreach and community events throughout assigned areas in Connecticut.
• Step in to provide direct client support when complex or urgent situations arise.
• Help identify emerging needs, program challenges, and opportunities to strengthen services.

What We’re Looking For

We’re looking for someone who can lead people, manage a program, build strong community partnerships, and keep the needs of clients at the center of the work.

Qualified candidates will have:

• A bachelor’s degree in social work, human services, psychology, sociology, public health, international studies, nonprofit management, or a related field; equivalent relevant experience may be considered.
• At least three years of experience in case management, human services, immigrant services, or a related field.
• Supervisory, program coordination, or program management experience strongly preferred.
• Experience working with immigrant, vulnerable, or underserved communities strongly preferred.
• Strong organizational skills and the ability to manage competing priorities, deadlines, documentation, and program requirements.
• Strong communication, problem‑solving, and relationship‑building skills.
• The ability to coach and support staff while also maintaining accountability and program standards.
• Comfort working with databases, Microsoft Office, and other technology platforms.
• A valid U.S. driver’s license, automobile insurance, and reliable transportation for travel within Connecticut.
• The flexibility to occasionally work outside regular business hours based on program or client needs.

Fluency in French, Spanish, or Haitian Creole is a plus.

Salary: $55,000 Annual

About the Work

This position is based in Bridgeport, CT and requires occasional travel to other Connecticut communities to support staff, clients, outreach activities, and community partnerships. Approved work‑related mileage is reimbursed in accordance with CIRI policy.

The successful candidate will bring a collaborative, culturally responsive, trauma‑informed approach to the work and be comfortable balancing staff leadership, program accountability, community engagement, and client needs.

CIRI offers a comprehensive benefits package including medical, dental and vision insurance; paid time off and holidays; retirement benefits; employer‑paid long‑term disability; and additional voluntary benefits, including identity theft protection. Benefits vary based on eligibility and are subject to the terms of the applicable benefit plans

This organization participates in E-E-Verify