Program Manager- Supportive Housing

New Reach Inc; New Haven (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

New Reach Inc. in New Haven, CT is seeking a Program Manager to oversee the Greater New Haven Permanent Supportive Housing programs serving youth, families and individuals.

You will supervise staff, support program implementation, monitor performance, and manage reporting and budgets while representing the agency in community partnerships focused on housing stability. The role requires a Master’s Degree or BS/BA with 3–5 years of supervisory experience, strong leadership, and experience with

Qualifications

• Master’s Degree in related field or BS/BA with 3-5 years’ management and supervisory experience.
• Program administration/development skills required; with a strong ability to lead.
• Experience managing housing, service programs, home visitors, and similar programs.
• Experience and education on homelessness, substance abuse and mental illness; promote equal access.
• Highly motivated, creative with excellent interpersonal and advocacy skills; proficient in Microsoft Office.
• Excellent written and verbal communication skills.
• Must have valid driver’s license and access to reliable transportation with proof of insurance.
• Ability and desire to work as part of a team and support New Reach’s mission.

Responsibilities

• Oversee and manage all aspects of operations and service delivery of the Greater New Haven Supportive Housing Programs.
• Oversee implementation of evidence-based models within program delivery, including Motivational Interviewing and Person-Centered Planning.
• Support discussions, execution, and completion of annual Strategic Planning directives.
• Provide oversight to Lead Case Workers and ensure program outcomes meet quality standards.
• Conduct community trainings and meetings as a New Reach representative.
• Prepare monthly, quarterly, and annual reports for agency and funders.
• Monitor compliance of data systems, tracking, and dashboard metrics.
• Advocate to senior leadership for program and operational needs; update policies as needed.
• Ensure compliance with accreditations, certifications, and regulatory standards.
• Supervise staff per policy; orient and train staff; enforce disciplinary actions when necessary.
• Responsible for hiring, time verification, PTO approval, and annual performance evaluations.
• Maintain HMIS data quality and client records; protect confidentiality.
• Act as New Reach’s representative at meetings and community events.
• Maintain 24-hour availability for emergencies; assist with special projects as assigned.

Skills

Program management

Staff supervision

Budget oversight

Data management

Report writing

Community partnerships

Strategic planning

Policy advocacy

Training facilitation

Compliance

Education

Master’s Degree

BS/BA in related field

Tools

Microsoft Office

Job description

Description

Company Overview

As a long-time leader in Connecticut, New Reach hopes to now chart a new path by fundamentally shifting how our community manages and responds to the homelessness and housing insecurity crises. With increased focus on preventing evictions and providing long-term stability for those who are establishing their independence, we believe a true systems change is possible. We imagine a world where the need for shelter is minimal, because individuals and families can stay in their homes instead of being evicted and those who are struggling to make ends meet can get the help they need to maintain stability. We inspire lasting independence for all people affected by homelessness and poverty through a continuum of housing and support, using the most innovative, progressive, equitable and inclusive methods.

Primary Purpose

The Program Manager oversees the operations of the Greater New Haven Permanent Supportive Housing (PSH) programs serving youth, families, and individuals. While PSH is the primary focus of this role, the department includes positions that provide direct service support across multiple interventions, including Shelter, Rapid Re-Housing, and Diversion, to promote continuity of care and coordinated service delivery.

The Program Manager supervises assigned staff and interns; supports program implementation and performance monitoring; contributes to required reporting and budget oversight; and represents the agency through community partnerships and initiatives focused on housing stability and homelessness.

Requirements

Essential Functions

• Oversee and manage all aspects of operations and service delivery of the Greater New Haven Supportive Housing Programs, including but not limited to support needed for Youth, Families and Individuals.
• Oversee and manage all aspects of the implementation of evidence-based model within program service delivery, including but not limited to Motivational Interviewing, Person Centered Planning, Positive Youth Development etc.
• Support discussions, execution, and successful completion of the organization’s annual Strategic Planning directives and objectives.
• Provide oversight and direct supervision to Lead Case Workers, who in turn supervise assigned staff; the Program Manager remains accountable for program outcomes, work quality, and alignment with management and career-path development, while day-to-day supervision of staff occurs through the Lead Case Workers.
• Conduct and/or participate in community training and meeting facilitation as a representative of New Reach to enhance community knowledge and skills associated with homeless service delivery and evidence-based practices.
• Prepare monthly, quarterly, and annual reports for agency and funding sources as required by contract and agency policy
• Monitor and manage compliance of agency data implementation, tracking and dashboard metrics created to support the successful operations of services and annual goals.
• Advocate to the Program Director, Chief Program Officer & Executive Leadership Team the needs of programs, including programmatic needs and operational needs; monitor and revise program policies and procedures, in coordination with other staff and community partners as necessary.
• Ensure compliance with all accreditations, certifications, and regulatory standards.
• Supervise staff per agency supervision standards, orient and train all staff to ensure that job responsibilities are being performed in a quality manner, consistent with policy and enforce disciplinary actions when necessary.
• Responsible for hiring, verification of time worked, monitoring and approval of PTO time, and annual performance evaluations of staff.
• Ensure the quality of data maintained in the Homelessness Management Information System (HMIS) database.
• Ensure maintenance and accuracy of all client records and program statistics/outcome measures.
• Act as New Reach's representative at community meetings and collaborative; create awareness; educate policy makers on issues relevant to the need of housing for families with special needs.
• Maintain 24-hour availability in the event of an emergency.
• Assist with special projects and complete other duties as assigned.

Qualifications

• Master’s Degree in related field or BS/BA in related field and 3-5 years’ management and Supervisory experience required.
• Program administration/development skills required; with a strong ability to lead.
• Experience managing housing, service programs, home visitor, and other similar programs.
• Experience and education on issues of substance abuse, mental illness and homelessness; desire to promote equal access and opportunity for at-risk/homeless persons.
• Highly motivated, creative with excellent interpersonal skills; strong advocacy skills. Proficient in Microsoft Office suite
• Excellent written and verbal communication skills
• Must have valid driver’s license and access to own reliable transportation with proof of insurance.
• Ability and desire to work as part of team; identify with and support the mission of New Reach.

Expectations

• Have a solutions-based approach to presented problems.
• Be supportive, engaging and encouraging to peers and staff.
• Be adaptable to change and willing to take on more responsibility.
• Maintain strict confidentiality concerning any client’s or employees’ personal information, living information, and/or health information.
• Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion, and Initiative.
• Adheres to all New Reach’s Policies and Procedures.