Program Manager - Studio Operations

PlayStation; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player in gaming is seeking a dynamic Program Manager to join their Studio Operations team. This role is pivotal in shaping the future of live services, providing expertise and advocating for players and development teams alike. The ideal candidate will thrive in a fast-paced environment, adeptly managing shifting priorities while fostering collaboration across various departments. If you're passionate about gaming and eager to contribute to innovative projects that enhance player experiences, this opportunity is perfect for you. Join a team that values creativity, diversity, and the drive to push boundaries in the gaming world.

Qualifications

• Experience in the gaming industry, preferably in a platform environment.
• Outstanding organizational and decision-making skills.

Responsibilities

• Support development teams to understand challenges and needs.
• Document and centralize project information for internal reporting.

Skills

Project Management

Communication Skills

Problem-Solving

Organizational Skills

Interpersonal Skills

Adaptability

Education

Bachelor's Degree

Tools

Data Analytics Tools

Job description

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Title: Program Manager, Studio Operations

Role Overview:

At PlayStation, we're leading the charge in gaming as we push the boundaries of what's possible! Would you like to use your skills, time, and passion on meaningful projects that are building the future? We're looking for a Production Manager for one of PlayStation Studios’ head of production support teams. Someone who wants to make a difference, enjoys working with creative, intelligent, and collaborative teammates, thrives in ambiguity, and is inspired by playing a critical role in building a sustainable live ops business within PlayStation.

This role supports PlayStation’s ambitions in the live service space by providing expertise, challenging the status quo, aligning the organization, developing player-centric tools & capabilities, and sharing best practices across the company. As a Production Manager in one of PlayStation Studios’ head of production support teams, you will:

• Support and shadow development teams to understand challenges and needs.

• Document and centralize project information for internal reporting.

• Partner with other central teams to align and support production teams.

• Identify and seize opportunities for improvement in our Live Services practice.

• Participate in problem solving and critical mandates when needed.

• Advocate for the player, the development teams, the partners, and the company.

• Operate as an internal consultant to provide value where needed.

• Document and templatize best practices.

• Identify similarities between challenges to drive process and policy changes.

• Support organizational change for better Live Services agility.

The role is intended to evolve over the next 3-5 years as part of PlayStation’s evolution. The ideal candidate will be adept at adapting to the changing needs of this role and growing with the organization. The scope and responsibilities will be evaluated regularly to support Sony Interactive Entertainment's production and Live Services initiatives.

What we're looking for:

• Previous experience working in the gaming industry, preferably in a platform environment.

• Experience operating in live gaming ecosystems and projects.

• A background at the intersection of entertainment, technology, data, and analytics; ideally coupled with live operations experience.

• Outstanding organizational, interpersonal, and decision-making skills.

• Ability to quickly integrate projects to bring value and solve problems.

• Excellent verbal and written communication skills for effective dissemination of complex information.

• Highly motivated, goal-oriented, and customer-focused with a willingness to deliver.

• Experience working on gaming platforms and delivering complex cross-functional technical projects involving multiple organizations like Data, Legal, IT, Security, and Engineering.

• Experience operationalizing abstract or undefined processes.

• Ability to step into ongoing projects to solve urgent problems during emergencies.

• Experience working with or within Product and PMO organizations.

• Flexibility to manage shifting priorities and ambiguity.

• Ability to develop alternative plans to adapt to organizational constraints.

• Experience coaching and guiding teams, motivating them to excel.

• Strong relationship-building skills, confident, energetic, and positive attitude to influence culture and operations.

• Initiative-taking, anticipation of issues, and problem-solving skills.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression, and gender reassignment), race (including color, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity, or parental status, trade union membership, or other legally protected categories.

We strive to create an inclusive environment, empower employees, and embrace diversity. Everyone is encouraged to respond.

PlayStation is a Fair Chance employer; qualified applicants with arrest and conviction records will be considered for employment.