CRM Specialist

Bio-Rad Laboratories; Houston (TX); Remote; USD 64,000 - 130,000; Full time

Job summary

A leading company in life sciences seeks a CRM Specialist to enhance operational efficiency through data-driven insights and collaboration. This role involves managing support ticket workflows and optimizing pricing processes using Salesforce and Oracle CPQ. Candidates should have a Bachelor's degree and relevant experience in Sales Operations. The position offers remote work flexibility across the U.S. and Canada, along with a comprehensive benefits package.

Benefits

Competitive medical plans

Free HSA funds

401k plus profit sharing

Paid parental leave

Employee stock purchase program

Mental health support

Education benefits

Pet insurance

Paid time off

Qualifications

• 2-5 years' experience in Sales Operations or related fields.
• Experience with Salesforce and Oracle CPQ.

Responsibilities

• Review and improve operational efficiency through data analysis.
• Support centralized processes related to pricing activities.
• Collaborate with stakeholders on strategic projects.

Skills

Data Analysis

Sales Operations

Stakeholder Collaboration

Education

Bachelor's Degree

Tools

Salesforce CRM

Oracle CPQ

Job description

As a CRM Specialist with deep expertise in Sales Operations and Revenue Management, you will play a critical role in aligning technical systems with business needs to improve operational efficiency. Leveraging hands-on experience with platforms such as Salesforce CRM and Oracle CPQ, you will manage complex support ticket workflows and act as the final escalation point before IT. You excel in cross-functional environments, using data-driven insights and strong stakeholder collaboration to optimize pricing processes, implement strategic initiatives, and enhance the performance of commercial tools.

How You'll Make An Impact:

• Combine technical and business skills to review, evaluate and understand existing processes, systems and data with a view to improving operational efficiency.


• Create, organize, and support centralized processes, systems, and data related to pricing activities, enabling use of our existing tool stack. (Salesforce CRM & Oracle CPQ).


• Collaborate with stakeholders at all levels to implement strategic projects and transformational initiatives.


• Frame business questions with data, translating business needs into strategies, and executing tactics and process improvements.

What You Bring:

• Education: Bachelor's Degree.


• Work Experience: 2-5 years' experience in Sales Operations, Sales, Revenue Operations, Pricing Management, or other relevant commercial functions.


• Experience with supporting internal users with Salesforce and Oracle CPQ.


• Data Analysis and working with large volumes of data; extracting, manipulating, cleansing, and analyzing.

Location: Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S. and Canada.

Total Rewards Package: At Bio-Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.

Benefits: We're proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG's), and more!

Compensation: The estimated annual salary for this position is $64,500USD to $129,400USD at the time of posting. This range is inclusive of all geographic locations within the United States*. Please note, for candidates in Canada, the local Canadian geographical range will apply. Actual compensation will be provided in writing at the time of an offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

*Minimum reflects our lowest paying locations, and the top end reflects our highest paying locations. The range in your geographic location will vary but will be within the indicated ranges.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it. #LI-JS1 #Remote

Legal Entity: (USA_1000)Bio-Rad Laboratories, Inc.