Program Manager Senior

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 103,000 - 198,000; Full time

Job summary

USAA Life Insurance Company seeks a strategic Marketing Program Manager Senior to lead cross‑functional initiatives that advance marketing priorities and deliver measurable business outcomes. Translate strategy into roadmaps, establish governance, manage risks and dependencies, and align stakeholders across Marketing, Technology, Analytics, Risk, Finance and external partners.

Lead execution of large‑scale, multi‑year programs, ensure alignment with priorities, scope, deadlines, and benefits,

Qualifications

• 5-6 years of project and/or program management experience; capable of defining a new program or managing large-scale projects.
• Proficient in principles of project, program or portfolio management to develop multi-year business plans.
• Proficient knowledge of program efforts management tools and methodologies.
• Understanding and application of risk management policies and procedures.
• Knowledge of program management methodology and change management principles.
• Experience maintaining and reporting on budgets/methodologies; familiar with change management practices.

Responsibilities

• Defines and maintains program strategies aligned with risk, size and complexity; ensures goals support organizational priorities.
• Provides input on multi-year business plans to deliver capabilities and value while reducing risk.
• Facilitates executive meetings to define solutions and delivery.
• Prepares status reports highlighting risks or issues to stakeholders.
• Performs analyses, root-cause identification and develops key work products.
• Negotiates agreements, resolves disputes, and manages program tradeoffs with IT and business.
• Adheres to established governance processes, controls, standards, tools and templates.
• Drives adoption of changes in line with Change Management methodology.
• Monitors risks and ensures compliance with risk and compliance policies.

Skills

Program management

Risk management

Change management

Stakeholder management

Budgeting

Governance

Metrics & reporting

Cross-functional collaboration

Marketing operations / MarTech

Education

Bachelor's degree

4 years of relevant education and/or experience

Tools

Jira Work Management

Adobe Workfront

Microsoft 365

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active‑duty military spouses. USAA roles may offer remote or hybrid flexibility for active‑duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a strategic Marketing Program Manager Senior to lead complex, cross‑functional initiatives that advance marketing priorities and deliver measurable business outcomes. This role will translate the marketing strategy into integrated roadmaps, establish effective governance, manage risks and dependencies, and align stakeholders across Marketing, Technology, Analytics, Risk, Finance, and external partners.

In this role, the Program Manager Senior leads the execution and governance of large‑scale, multi‑year programs, ensuring alignment with strategic priorities, program health, scope, deadlines, and intended benefits. The role also supports cross‑functional teams in developing and executing change plans in accordance with USAA's change methodology or industry best practices.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi‑year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Performs analyses, root cause identification and development and recommendation of key work products.
• Negotiates agreements, settles disputes equitably and diffuses situations.
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 5-6 years of project and / or program management experience, including experience defining a new program and / or managing large‑scale projects.
• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi‑year business plans.
• Proficient knowledge of program efforts management tools and methodologies.
• Understanding and demonstrated application of risk management policies and procedures.
• Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
• Experience maintaining and reporting on work effort(s) budgets / methodologies.
• Proficient experience in USAA's change management methodology or similar industry change management methodology.
• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

What sets you apart:

• Experience leading complex, cross‑functional marketing programs from planning through benefits realization.
• Strong integrated planning, governance, budgeting, resource management, and executive reporting capabilities.
• Demonstrated ability to manage risks, issues, dependencies, decisions, and change.
• Ability to influence and align business, marketing, technology, analytics, risk, compliance, finance, and external partners.
• Experience with marketing operations, MarTech, data, analytics, measurement, campaign delivery, and vendor management.
• Proficiency with Microsoft 365 and enterprise project or portfolio management tools (Jira Work Management and/or Adobe Workfront).
• PMP, PgMP, PMI-ACP, SAFe, or comparable certification preferred.

Compensation range:

The salary range for this position is: $103,450 - $197,730.