Technical Project Manager Lead

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

USAA Life Insurance Company is seeking a Lead Technical Project Manager to join the Investment Experience Technology organization. Lead multiple teams to deliver a new LOB technology solution serving members’ financial needs in a dynamic, agile environment.

You will shape technical direction, manage risks, and drive adoption of best practices across projects, working from our hybrid office model across multiple US locations, including San Antonio, TX and other listed sites.

Qualifications

• Bachelor's degree or equivalent experience.
• 8 years of experience managing or leading projects.

Responsibilities

• Leads, plans, directs and coordinates activities for highly complex work efforts.
• Mentors, trains and coaches technical project managers.
• Oversees project plans related to schedule, budget, scope and resources.
• Ensures sound technical architecture and governance compliance.

Skills

Project management

Technical leadership

Stakeholder management

Education

Bachelor's degree

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Technical Project Manager Lead, you will join a dynamic, startup-minded team within the Investment Experience Technology organization at USAA, part of the Technology group. This is your opportunity to be part of a mission-driven company while working in an agile, fast-paced environment that values innovation and bold thinking.

You’ll work with dynamic technology teams across the Association, to help build the next generation of investment solutions. Our goal is to deliver differentiated, digital-first experiences that empower both our members and financial advisors with seamless, intelligent, and scalable tools. If you’re passionate about building impactful technology, thrive in collaborative environments, and want to help shape the future of investment services, we’d love to meet you.

As a Lead Technical Project Manager, you will lead multiple project teams to deliver a new LOB Technology solution to serve our member’s financial needs, and play a pivotal role in shaping the technical direction of our new investment services line of business.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you’ll do:

• Leads, plans, directs and coordinates activities for highly complex work efforts that may include SDLC standards, to accomplish goals and objectives within prescribed timeframes and budgets.


• Provides alternate views and solutions to onboard senior management to accomplish project goals.


• Mentors, trains and coaches technical project managers.


• Anticipates and recommends improvements to advance project management methods and practices.


• Oversees and ensures development of project plans related to schedule, budget, scope and resources.


• Monitors project execution to deliver incremental value.


• Manages and executes multiple technical projects or epics (and supporting work) deliverables to control scope.


• Identifies and mitigates project or epic (and supporting work) technical risk and operational impact.


• Ensures completion of and adherence projects and project plans to achieve strategic business goals and operational objectives Influences sequencing and scheduling of work within project.


• Manages interdependencies of work within a project.


• Establishes overall project cadence for communication with impacted stakeholders, and provides framework for underlying project(s) communication plans.


• Ensures sound technical architecture is incorporated, working with technical architects.


• Adheres to governance rigor and EPMO processes, procedures, controls, standards, tools and templates (as required).


• Understands each project's critical path activities and contributes to risk management efforts on the project and consistently seeks creative technical alternatives to project challenges, advises project managers.


• Actively applies a variety of product capabilities to the benefit of the project sponsors, and senior managers on all aspects of the project.


• Partners with others to drive adoption and challenge standards.


• Engages in identifying and removing obstacles and impediments to ensure team objectives are met.


• Actively identifies and applies best practices and needed process improvements.


• Partners with business to clearly articulate technical requirements and acceptance criteria of project.


• Understands each project's critical path activities and proactively manages those to project's benefit.


• Manages ambiguity and consistently seeks to drive clarity among project stakeholders, provides support to junior technical project managers.


• Leads subject matter experts to resolve project challenges.


• Manages project budgets on the full range of projects.


• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.


• 8 years of experience managing or leading projects or serving in a project management type role to include technology management or product-forward role (product manager, engineering manager, program manager)