Program Manager, Security & Operational Resilience

DHL Global Forwarding; Fort Lauderdale (FL); On-site; USD 69,000 - 92,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical insurance

Vision insurance

Dental insurance

Paid Time Off

Job summary

DHL Global Forwarding seeks a Security & Operational Resilience Program Management Specialist to lead regulatory compliance support for TSA/CTPAT and BCM. The role drives data integrity across TSA programs, administers AR and STA processes, and coordinates with vendors to ensure timely onboarding and reconciliation.

It also oversees SharePoint sites and training tracking across the network. The position involves extensive stakeholder coordination, 33% travel, English and Spanish proficiency, and

Qualifications

• S. Citizenship as security clearance is required for TSA program.
• College Degree is preferable or equivalent combination of education and work experience. Criminal Justice, Business Administration or Paralegal studies are a plus.
• Frequent travel (33%) may be required.
• Proficiency in English and Spanish languages (read, write, and speak).

Responsibilities

• Regulatory Compliance & Program Administration (TSA / CTPAT).
• Manage end-to-end TSA Security Threat Assessment (STA) lifecycle, including monthly validation of >25,000 personnel records and oversight of ~5,600 active STAs.
• Administer Authorized Representative (AR) program (~340 vendors), ensuring TSA compliance.
• Coordinate with US Cartage and vendors to maintain compliance and support onboarding, validation, and monthly reconciliation.
• Maintain TSA timelines; changes >30 days classified as violations.
• Training & Compliance Tracking for TSA-required programs (IAC, CCSP, SSPAC).
• Oversee TSA/CTPAT SharePoint sites and documentation management.
• Ensure dissemination of updated screening requirements across all DGF locations.
• Systems & Data Governance across IACMS, XTC/XDS/XVM; ensure accuracy and compliance.
• Oversee Single Sign-On (SSO) access for TSA and CTPAT platforms.
• Manage system user access and deployment of applications.
• Publish TSA monthly notifications and centralize documentation repositories.
• Purchase Card administration, reconciliation, and audit documentation.
• Maintain distribution lists for stakeholders and onboarding communications.
• Support mapping of ETD equipment with network infrastructure.
• Provide offshore coordination for CTPAT documentation (e.g., India).
• Support Security and BCM programs through data management and reporting.

Skills

Integrity

Multitasking

Detail oriented

Analytical thinking

Finance & administration

MS Office

Local business environment

IT systems

Independent work

Education

Security clearance (S. Citizenship)

College degree or equivalent

Criminal Justice / Business Admin / Paralegal studies a plus

Bilingual English/Spanish

Tools

IACMS

XTC/XDS/XVM systems

Job description

DHL Global Forwarding seeks a Security & Operational Resilience Program Management Specialist to lead regulatory compliance support for TSA/CTPAT and BCM. The role drives data integrity across TSA programs, administers AR and STA processes, and coordinates with vendors to ensure timely onboarding and reconciliation.

It also oversees SharePoint sites and training tracking across the network. The position involves extensive stakeholder coordination, 33% travel, English and Spanish proficiency, and