Security and Operational Resilience Program Management Specialist

DHL Global Forwarding; Miami (FL); On-site; USD 68,722 - 91,630; Full time

Benefits offered by this job

Competitive base salary

Performance-based incentives

401(k) Match

Stock Purchase Plan

Medical benefits

Vision benefits

Dental benefits

Paid Time Off

Job summary

DHL Global Forwarding in Miami seeks a Security and Operational Resilience Program Management Specialist to lead regulatory compliance, TSA/CTPAT administration, and BCM support across the network. You will manage STA lifecycles, vendor programs, and training tracking while coordinating closely with regional teams.

Essentials include English and Spanish proficiency, a college degree or equivalent, and the ability to travel ~33%.

Qualifications

• U.S. citizenship required for TSA program.
• College degree or equivalent; relevant experience is a plus.
• Frequent travel (~33%) may be required.
• Proficiency in English and Spanish (read, write, speak).

Responsibilities

• Lead regulatory compliance and program administration for TSA/CTPAT.
• Manage TSA STA lifecycle and oversee ~5,600 active STAs.
• Administer AR program for ~340 vendors and TSA requirements.
• Coordinate with US Cartage and vendors for onboarding and monthly reconciliation.
• Maintain TSA timelines and track training programs (~11,000 annual records).
• Oversee SharePoint TSA/CTPAT sites and document management.
• Support BCM and Security programs with data governance and reporting.

Skills

Integrity

Multi-tasking

Detail oriented

Analytical thinking

Finance & administration

MS Office

Local market knowledge

Security environment basics

IT systems

Independent work

Education

College degree or equivalent

Criminal Justice

Business Administration

Paralegal studies

Tools

MS Office Suite

IACMS

XTC/XDS/XVM systems

Job description

Security and Operational Resilience Program Management Specialist

Job Title: Security & Operational Resilience Program Management Specialist

Job Location: Miami, Florida

Overall, Role Purpose:

• Leads administrative and program compliance support for TSA, CTPAT, and Security/BCM programs, ensuring regulatory adherence, system integrity, and continuity across the organization.

Executive Summary of Roles & Responsibilities

This role provides centralized administrative, compliance, and operational support across Security, TSA regulatory programs, Business Continuity Management (BCM), and Health & Safety ensuring adherence to federal requirements, data integrity, and program continuity across the network.

Key Responsibilities:

• Regulatory Compliance & Program Administration (TSA / CTPAT)
• Manage end-to-end TSA Security Threat Assessment (STA) lifecycle, including monthly validation of >25,000 personnel records and oversight of ~5,600 active STAs
• Administer Authorized Representative (AR) program (~340 vendors), ensuring compliance with TSA requirements (STA, training, IACMS associations)
• Coordinate closely with US Cartage and vendors to maintain compliance and support onboarding, validation, and monthly reconciliation
• Maintain strict adherence to TSA timelines (e.g., changes >30 days classified as violations)
• Training & Compliance Tracking
• Oversee administration and tracking of TSA-required training programs (IAC, CCSP, SSPAC), totaling ~11,000+ annual training records
• Ensure dissemination of updated screening requirements and regulatory guidance across all DGF locations
• Systems & Data Governance
• Maintain and validate data across IACMS, XTC/XDS/XVM systems, ensuring accuracy and compliance
• Oversee Single Sign-On (SSO) access and system integration for TSA and CTPAT platforms
• Manage system user access and ensure proper deployment of applications
• SharePoint & Documentation Management
• Administer TSA and CTPAT SharePoint sites, ensuring audit records, site visit documentation, and compliance materials are current and accessible
• Publish TSA monthly notifications and maintain centralized document repositories
• Operational & Administrative Support
• Manage Purchase Card activities, including reconciliation and audit documentation
• Maintain distribution lists (e.g., K9 program, ETD stakeholders) to ensure timely communication
• Support mapping and coordination of ETD equipment with network infrastructure
• Global Coordination & BCM Support
• Provide coordination and oversight support to offshore business support teams (e.g., India) for CTPAT documentation and compliance updates
• Support Security and BCM programs through data management, reporting, compliance tracking, and ensuring operational continuity standards are met
• Enable consistent program execution by ensuring accurate records, system access, and communication flow across all stakeholders

Education & Experience Requirements:

• S. Citizenship as security clearance is required for TSA program.
• College Degree is preferable or equivalent combination of education and work experience. Criminal Justice, Business Administration or Paralegal studies are a plus.
• Frequent travel (33%) may be required.
• Proficiency in English and Spanish languages (read, write, and speak)

Skills / Qualifications

• High degree of integrity
• Ability to multi-task and perform under high stress conditions
• Detail oriented
• Excellent analytical thinking and systematic problem solving
• Knowledge of finance and administration
• Highly proficient in Microsoft Office Programs (PowerPoint/Excel/Word)
• High awareness of local business environment (Preferably local staff)
• Basic knowledge of the security environment (risk/safety environment)
• Working knowledge of IT based systems and ability to learn new software programs
• Ability to work independently with little supervision

This position is domiciled in MIA and direct reports to Vice President, Head of Security & Operational Resilience - NORAM

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.