Program Manager - Residential Mental Health (PTO/CEU)

AMI Network; San Jose (CA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

$90K–$95K, based on experience

$2,000 bilingual sign-on bonus for qul

PTO + holiday pay

Training & CEU opportunities

Job summary

AMI Network in San Jose is seeking a Program Manager to lead day-to-day operations and direct service staff at a residential sobering program. This hands-on leadership role requires balancing team management, client care, crisis intervention, and program compliance while fostering a supportive environment for both staff and clients.

You will oversee staffing, training, and documentation from intake to discharge, ensure quality client care, manage safety, and coordinate with community resources.

Qualifications

• BA/BS or equivalent combination of education and experience.
• 3+ years of experience in a residential treatment, community mental health, or drug/alcohol treatment setting.
• 2+ years supervising, managing, and evaluating staff.
• 2+ years providing staff training, including de-escalation and crisis intervention.
• Experience working with diverse populations and clients with challenging behaviors.
• Strong communication, problem-solving, and leadership skills.
• Current CPR/First Aid certification.
• Valid California driver’s license, good driving record, and reliable transportation.

Responsibilities

• Lead, hire, train, coach, and evaluate direct service staff
• Manage staffing schedules, coverage, timecards, and day-to-day operations
• Oversee quality client care from intake through discharge
• Provide crisis intervention, conflict resolution, and de-escalation support
• Oversee medication storage/dispensing procedures, documentation, and inventory
• Ensure compliance with program policies, regulatory requirements, and quality standards
• Identify training needs and provide ongoing staff development
• Connect clients with community resources related to mental health, substance use, housing, healthcare, and other support services
• Monitor documentation, conduct file audits, and prepare program reports
• Support a safe, respectful, and collaborative environment for clients and staff

Skills

Leadership

Crisis intervention

Staff training

Communication

Problem solving

Regulatory compliance

Education

BA/BS or equivalent

Job description

AMI Network in San Jose is seeking a Program Manager to lead day-to-day operations and direct service staff at a residential sobering program. This hands-on leadership role requires balancing team management, client care, crisis intervention, and program compliance while fostering a supportive environment for both staff and clients.

You will oversee staffing, training, and documentation from intake to discharge, ensure quality client care, manage safety, and coordinate with community resources.