Program Manager (Program Management Specialist), Mentoring and Advising (MAP)

Indiana University; Indianapolis (IN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Indiana University’s Medical Student Education (MSE) team seeks an experienced Program Manager to lead statewide advising and mentorship initiatives. You will partner with faculty to optimize programs, develop digital resources, and drive data-informed improvements across curriculum, registrar, and related services.

The role requires a Bachelor's degree (Master's preferred) and at least 2 years in a related field, with strong communication, professionalism, and adaptability.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 2 years in a related field required.
• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism and accuracy.

Responsibilities

• Provide operational leadership over statewide advising and mentorship programs with faculty.
• Collaborate with BI to architect student tracking models and reports.
• Develop and update digital resources (RoadMAP and Road to Residency).
• Evaluate program performance using qualitative and quantitative data; identify improvements.

Skills

Communication

Professionalism

Time management

Quality

Adaptability

Learning mindset

Attention to detail

Accuracy

Education

Bachelor's degree

Master's degree

Job description

Department

DEAN MED-MEDICAL STUDENT EDUCA (IN-DMSE-IUINA)

Department Information

Indiana University (IU) School of Medicine (IUSM) is the largest medical school in the United States and a national leader in medical education, research, and patient care. With 9 campuses across Indiana, more than 60 academic departments and specialty divisions, and strong partnerships with leading health systems, IUSM is dedicated to preparing future physicians, advancing scientific discovery, and improving the health of communities throughout Indiana and beyond.

The Medical Student Education (MSE) team supports the academic and administrative operations that help medical students succeed throughout their educational journey. MSE staff collaborate with faculty, students, and institutional partners to deliver high-quality services related to curriculum support, student affairs, academic programs, assessment, operations, technology, and educational initiatives. The team is committed to providing exceptional service, fostering student success, and continuously improving processes that enhance the learner experience.

Department-Specific Responsibilities

• Provides operational leadership over statewide advising and mentorship programs in collaboration with faculty leaders.
• Performs continuous qualitative/quantitative evaluation and workflow optimization.
• Conducts curation and annual updating of digital resources including the RoadMAP and the Road to Residency series.
• Identifies opportunities to address gaps in programs, improve performance of current programs/initiatives, improve efficacy and efficiency of current programs, delivery methods and communication tools.
• Researches and brings forward for implementation emerging trends in undergraduate medical education mentoring and advising to strengthen MAP effectiveness.
• Collaborates with Business Intelligence (BI) to architect student tracking models (Stoplight Reports, United States Medical Licensing Examination Step 1 and Step 2 exams (USMLE), Comprehensive Basic Science Exam (CBSE)/ Comprehensive Clinical Science Exam (CCSE)).
• Designs predictive modeling and translates risk markers into early-intervention student support pathways based on Holistic Student Development (HSD) program objectives and outcomes.
• Oversees cross-departmental alignment across curriculum, BI, registrar, and faculty.
• Partners with career mentors across clinical departments to coordinate mentoring for students statewide to attain equivalent match rates by campus.
• Provides strategic oversight of Lead Advisor (LA) meetings, Career Mentoring Events, and HSD Committee operational preparation and meeting execution.
• Supports key student transitions (dual-degree, return-to-curriculum) and peak residency application cycles.
• Processes design/review, quality assurance, and compilation of Medical Student Performance Evaluation (MSPE) files.
• Provides statewide student communication strategy to drive engagement with advising milestones and professional engagement opportunities.
• Provides leadership over specialty exploration workshops and the annual Specialty Mentorship symposium.

General Responsibilities

• Manages and administers assigned institutional programs and initiatives that advance organizational capabilities, strategic priorities, and university objectives.
• Develops and implements program plans, resources, communications, and operating procedures to support achievement of program goals and consistent delivery of program services.
• Evaluates program performance using qualitative and quantitative data; identifies trends, risks, and improvement opportunities; and recommends solutions to enhance effectiveness and outcomes.
• Exercises independent judgment in interpreting program guidelines, resolving moderately complex issues, and determining appropriate actions within established program parameters.
• Partners with stakeholders across departments and functional areas to coordinate program activities, align priorities, and support achievement of shared objectives.
• Researches emerging practices, industry trends, and organizational needs and recommends program enhancements, resources, and approaches that strengthen program impact and effectiveness
• Develops reports, presentations, and recommendations to communicate program progress, outcomes, risks, and opportunities to leadership and stakeholders.
• Leads or coordinates assigned program initiatives and special efforts, monitoring implementation progress and recommending adjustments to improve results.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

Bachelor's degree.

Preferred

Master's degree in a related field.

WORK EXPERIENCE

Required

2 years in a related field.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Medical Education and Research Building

350 West 14th Street

Indianapolis, Indiana 46202

This position is eligible for a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer eventsEmployee assistance program (EAP)

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: General Administration

Job Family: Program Management

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.