Program Manager, Process Design & Change

FIS INC (OLD FIS); Jacksonville (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Job summary

FIS invites a seasoned professional to shape and accelerate onboarding processes for clients through innovative, digital-first design. This role guides cross-functional teams, drives process discovery, and designs platform requirements for client product enablement.

A bias for change management and agile delivery will help ensure success across deployments. The position emphasizes collaboration across enterprise teams, responsibility for business process design, and delivering tangible

Qualifications

• Experience in designing and deploying enterprise-wide process changes through technology enablement.
• Ability to build tactical solutions mapped into a strategic framework.
• Strong problem-solving in fast-paced environments.
• Collaborate with cross-functional teams toward shared goals and outcomes.
• Able to find alternate paths when facing roadblocks or adversity.

Responsibilities

• Lead process redesign efforts for key products based on current state mapping and future state goals.
• Create change strategy frameworks to enable scalable adoption of new solutions.
• Partner with enterprise-wide teams to plan and execute new tools and processes for client management and solution development.
• Create artifacts and visual frameworks to illustrate software and agentic practices.
• Evaluate business case assumptions and determine methodologies for measurement.

Skills

Process design

Change management

Agile software

Collaboration

Problem solving

Operations optimization

Strategic thinking

Job description

FIS invites a seasoned professional to shape and accelerate onboarding processes for clients through innovative, digital-first design. This role guides cross-functional teams, drives process discovery, and designs platform requirements for client product enablement.

A bias for change management and agile delivery will help ensure success across deployments. The position emphasizes collaboration across enterprise teams, responsibility for business process design, and delivering tangible